Junior IT Support Technician
Junior IT Support Technician
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Salary Not Disclosed
1 Vacancy
Job Description
R77 is hiring on behalf of one of our HR consulting clients a growing tech-focused business seeking a Junior IT Support Technician to strengthen their internal support team. This is a great opportunity for someone with at least 1 year of hands-on IT support experience whos keen to develop in a fast-paced and collaborative environment.
Key Responsibilities:
- Deliver first-line support for desktops Microsoft 365 and common business applications.
- Assist in managing backup and disaster recovery systems (e.g. Acronis).
- Provide basic support for network components such as routers firewalls and VPNs.
- Troubleshoot remote access issues (VPN Terminal Services).
- Monitor and respond to system alerts via remote management tools.
- Maintain accurate documentation within PSA/ticketing platforms.
- Keep users informed about incidents changes and resolutions in a clear and timely manner.
What Were Looking For:
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At least 1 year of experience in an IT support/helpdesk environment.
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Familiarity with Microsoft 365 and basic networking principles.
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Understanding of backup tools and remote connectivity.
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Excellent communication troubleshooting and organisational skills.
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Ability to work independently and as part of a wider technical team.
Desirable:
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Microsoft 365 Fundamentals certification.
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CompTIA A or similar qualification.
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Experience with hardware support and customer-facing environments.
Employment Type
Full Time
