Sr. Director of Software Engineering - ServiceNow
Sr. Director of Software Engineering - ServiceNow
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Job Description
Join our dynamic IT team as a Senior Director of Software Engineering for ServiceNow where youll lead the design and implementation of scalable solutions to enhance service management efficiency and compliance. Drive key deliverables by optimizing ServiceNow platforms establishing best practices and ensuring interoperability to make a significant impact on our company and clients worldwide.
As a Senior Director of Software Engineering at JPMorgan Chase within the ServiceNow function you will lead multiple technical areas and collaborate across various domains. Your role will be pivotal in supporting the organization by delivering ServiceNow solutions and advancing the firms agenda for IT service management. You will spearhead initiatives through a unified ServiceNow platform aligned with the organizations IT strategy. In collaboration with engineering teams you will create designs establish best practices and develop guidelines along with scalable frameworks to manage ServiceNow modules effectively ensuring interoperability compliance with organizational requirements and maintaining system integrity and accessibility. You will partner with cross-functional teams to promote unified engineering execution across multiple initiatives designing strategically while building applications that address real-world use cases. Your expertise in ServiceNow architecture modules technical processes and team leadership will be crucial in promoting complex projects and initiatives serving as a primary decision maker and a promoter of innovation and solution delivery. As part of the IT team you will be responsible for designing and building scalable ServiceNow solutions that support the organizations needs providing a unified experience through the ServiceNow platform..
Job Responsibilities
- Lead the design development and implementation of ServiceNow solutions ensuring alignment with business requirements and best practices.
- Collaborate with stakeholders to gather and analyze requirements translating them into technical specifications and solutions.
- Oversee the configuration and customization of ServiceNow modules including Incident Management Change Management Problem Management Asset Management and Service Catalog.
- Develop and maintain integrations between ServiceNow and other enterprise systems using APIs and web services.
- Ensure the stability scalability and performance of the ServiceNow platform conducting regular system audits and performance tuning.
- Lead a team of ServiceNow engineers providing mentorship guidance and technical expertise.
- Manage ServiceNow upgrades and patches ensuring minimal disruption to business operations.
- Develop and maintain documentation including design specifications test plans and user guides.
- Stay current with ServiceNow updates features and best practices recommending improvements and innovations.
- Collaborate with IT leadership to develop and implement ServiceNow strategies and roadmaps.
- Provide technical support and troubleshooting for ServiceNow-related issues ensuring timely resolution.
Required Qualifications Capabilities and Skills
- Formal training or certification on software development concepts and 10 years applied experience. In addition 5 years of experience leading technologists to manage anticipate and solve complex technical items within your domain of expertise and more broadly across the organization.
- Combined minimum of 15 years of experience in Software Development ServiceNow/ ERP development and administration.
- Strong experience in application development with a proven track record in senior engineering or technical leadership roles.
- Proven experience managing large scale enterprise systems and teams.
- Strong understanding of ServiceNow architecture modules and best practices.
- Proficiency in JavaScript HTML CSS and other web technologies.
- Experience with ServiceNow integrations using APIs and web services.
- Excellent problem-solving skills and attention to detail.
- Strong communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams.
- Ability to manage multiple projects and priorities in a fast-paced environment
Preferred Qualifications Capabilities and Skills
- Experience at code level.
- ServiceNow Certified System Administrator and/or ServiceNow Certified Application Developer preferred.
Required Experience:
Director
Employment Type
Full-Time
