Director of Clinical Services

Are you a skilled nursing leader who thrives at the intersection of clinical excellence and compassionate care Frasier is seeking a Director of Clinical Services to lead our Skilled Nursing team and provide clinical guidance across our entire campus including Assisted Living and Memory Care. This high-impact role offers the opportunity to support a strong clinical team ensure regulatory excellence and enhance the experience of residents and families. If youre an experienced nursing leader with a collaborative approach and a passion for person-centered care wed love to connect with you.

About Frasier:

A beloved part of the Boulder community since 1960 Frasier is a purpose-driven nonprofit 501(c)(3) life plan retirement community. We proudly support nearly 500 residents with a full continuum of care including independent living assisted living memory support skilled nursing/long-term care and a holistic approach to wellness.

With a rich history of providing exceptional services Frasier is founded on trust care and innovation. While we honor our past we are deeply committed to shaping the futurecontinuously evolving to meet the needs of our community through progressive practices and forward-thinking initiatives.

Guided by our core values we foster community cultivate curiosity and inspire excellence while demonstrating respect and accountability in everything we do. These principles shape a supportive and enriching environment and our purpose for both residents and team members as we work to build community that inspires and celebrates life.

Position Summary

The Director of Clinical Services is responsible for the management and leadership of nursing services in the Skilled Nursing community serving up to 54 residents with additional responsibility for providing clinical guidance and support to the Assisted Living neighborhoods comprised of 38 apartments half of which are dedicated to memory care. This leadership role ensures the delivery of high-quality person-centered care in accordance with regulatory standards organizational values and in close partnership leading team members and supporting and educating residents and families

In collaboration with the Administrator the Director of Clinical Services fosters a culture of accountability collaboration and excellencealigning clinical and operational priorities to support census budget and resident experience goals. This outward-facing leadership role is both operational and relational requiring high visibility and consistent engagement with residents families and team members. You will serve as a key clinical leader and trusted partner across all care areas providing expert guidance on regulatory standards reimbursement models and care delivery practices. The role also includes management of Health Services on-call rotations and a strong emphasis on team development communication and responsiveness.

Heres what youll do:

Leadership & Culture

• Demonstrate community leadership focusing on the clinical team. Demonstrate and expect ethical behavior and professionalism serving as a resource and mentor for nursing staff at all levels.
• Model Company culture across all areas including skilled nursing Assisted Living and Frasier Care setting high standards and expecting the clinical team in all service areas to do the same.
• Adept at aligning nursing operations with long-term organizational goals.
• Lead and develop a high-performing clinical team encouraging growth fostering a culture of accountability collaboration trust and excellence.
• Model and uphold Frasiers core values in all interactions with residents families and team members.
• Partner with the Administrator to align clinical and operational strategies actively contributing to census growth budget performance and resident satisfaction through data-driven and relationship-centered leadership.

Clinical & Operational Oversight

• Identify inefficiencies in clinical workflows and implement evidence-based protocols to streamline care delivery while maintaining compliance and resident safety.
• Ensure delivery of safe high-quality person-centered care that meets or exceeds regulatory standards.
• Oversee clinical operations including care planning infection control and quality improvement initiatives.
• Support the management of clinical policies and procedures by ensuring timely review updates and alignment with regulatory standards; lead or coordinate education and re-education of clinical team members to ensure understanding and consistent application in daily practice.
• Optimize use of electronic health records and nursing software (Point Click Care) to reduce redundancy improve reporting accuracy and support real-time clinical decision making.
• Strengthen hand-off communication process between departments and during transitions of care (e.g. hospital to SNF) to strengthen care pathways and improve continuity of care.
• Manage Health Services on-call rotations and ensure continuity of care across shifts.
• Maintain up-to-date emergency response protocols and ensure staff training on safety procedures.

Team Development & Performance Management

• Lead recruit mentor and develop clinical staff while fostering a culture of engagement professionalism accountability and continuous growth.
• Provide regular coaching feedback and performance evaluations implementing performance improvement plans when necessary setting clear expectations and holding team members accountable for excellence.
• Address staff concerns conflicts or grievances promptly and professionally to maintain a cohesive work environment.
• Demonstrate empathetic leadership by listening to staff addressing concerns and partnering with them to achieve goals.
• Lead competency-based training programs to ensure team readiness and adherence to clinical standards and best practices.

Strategic & Financial Management

• Collaborate with leadership to meet census financial and staffing goals through effective resource utilization and cost containment strategies.
• Analyze clinical financial and operational data to identify trends address challenges and implement measurable improvements.
• Maintain appropriate staffing levels to support both resident needs and team sustainability balancing quality with financial responsibility.
• Assess staffing models and skill mix to improve staff deployment reduce overtime and enhance care consistency across shifts.

Regulatory Compliance & Quality Assurance

• Maintain expert knowledge of state and federal regulations ensuring compliance and readiness for surveys.
• Provide leadership and oversight during annual complaint and follow-up surveys; ensure clinical documentation and medical records meet regulatory standards are audit-ready and reflect accurate timely and complete care delivery. Collaborate with Medical Records and interdisciplinary teams to maintain ongoing survey readiness.
• Oversee risk management initiatives including incident reporting safety protocols and infection control programs.
• Lead Quality Assurance and Performance Improvement (QAPI) initiatives using data driven analysis to monitor trends and driving continuous improvement in clinical outcomes.

Resident & Family Experience

• Lead initiatives that improve the experience of care through personalized care plans resident input and service delivery enhancements
• Serve as a visible and trusted clinical leader for residents and families proactively addressing questions and concerns.
• Foster open communication and partnership with families residents and the interdisciplinary team to ensure continuity and person-centeredness in care planning.
• Promote dignity respect and inclusion in all aspects of the resident and family experience ensuring care is tailored to individual preferences and needs.

Heres what youll need:

• Licensed Registered Nurse (RN) with an active unencumbered license (ADN required BSN required and MSN or related advanced degree preferred)
• 5 years of progressive nursing leadership and management experience
• Deep understanding of skilled nursing long-term care or senior living settings
• Demonstrated success managing clinical operations across multiple service lines with a strong focus on regulatory compliance quality outcomes and resident experience
• Proven experience leading interdisciplinary teams and implementing Quality Assurance and Performance Improvement (QAPI) initiatives
• Strong background in budget management census development and resource allocation to support operational and financial goals
• Deep understanding of state and federal regulations (CMS OSHA CDC) and survey readiness requirements.
• Proficiency in Electronic Health Records (EHR) systems (experience with PointClickCare (PCC) is a plus).
• Knowledge of Medicare/Medicaid reimbursement models including PDPM.
• Experience managing infection control programs and implementing evidence-based clinical practices.

• Strategic Leadership: Anticipates and evaluates multiple outcomes when aligning clinical operations with broader organizational goals.
• Trust Builder: Serves as a visible relational leader who fosters collaboration and trust with residents families and interdisciplinary teams.
• Team Developer: Mentors and develops high-performing teams holds individuals accountable and cultivates a culture of clinical excellence.
• Operational Agility: Manages multiple priorities ensuring compliance quality care delivery across assisted living and skilled nursing and oversight of staffing budgets and on-call rotations.
• Clear Communicator: Facilitates understanding through strong interpersonal verbal and written communication skills.
• Collaborative Partner: Builds effective cross-functional partnerships with team members families and other departments to support holistic care.
• Integrity-Driven: Leads with honesty transparency and accountability in all decisions and actions.
• Empathetic Leader: Centers compassion and dignity in interactions ensuring resident and staff well-being are foundational to all leadership decisions.
• Resilient Change Agent: Maintains composure under pressure navigates evolving challenges and leads teams through change with focus and optimism.
• Innovative Thinker: Approaches challenges with creativity seeking solutions that elevate care outcomes for all stakeholders.

Compensation and Benefits

• Pay Range: $106200-$148600 per year. Bonus eligible.
• We offer a generous benefits package designed to support the overall well-being of our Team Members.

Our benefits include:

• Medical dental and vision insurance
• Employer-paid life and disability insurance
• Paid time off (PTO)
• 401(k) plan with company match
• Free membership to Frasiers wellness center
• YMCA memberships for just $10/month
• Tuition reimbursement
• Employee assistance program
• Flexible spending accounts
• Free RTD EcoPass (Bus Pass)

Join our team and enjoy a comprehensive benefits package that supports your health financial security and professional growth!

We work with a vulnerable population and to protect our residents annual Influenza (Flu) vaccine TB test Drug Screen and Background Check are conditions of employment.

EQUAL OPPORTUNITY EMPLOYER EQUAL HOUSING OPPORTUNITY DRUG FREE

Frasier uses E-Verify

Required Experience:

Director