Sr. Delivery Consultant, Customer Experience, Tech & Industry

The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role youll work closely with customers to design implement and manage AWS solutions that meet their technical requirements and business objectives. Youll be a key player in driving customer success through their cloud journey providing technical expertise and best practices throughout the project lifecycle.

Possessing a deep understanding of AWS products and services as a Delivery Consultant you will be proficient in architecting complex scalable and secure solutions tailored to meet the specific needs of each customer. Youll work closely with stakeholders to gather requirements assess current infrastructure and propose effective migration strategies to AWS. As trusted advisors to our customers providing guidance on industry trends emerging technologies and innovative solutions you will be responsible for leading the implementation process ensuring adherence to best practices optimizing performance and managing risks throughout the project.

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices which cover a variety of solutions technologies and industries.


Key job responsibilities
As an experienced technology professional you will be responsible for:
and implementing complex scalable and secure AWS solutions tailored to customer needs
technical guidance and troubleshooting support throughout project delivery
with stakeholders to gather requirements and propose effective migration strategies
as a trusted advisor to customers on industry trends and emerging technologies
knowledge within the organization through mentoring training and creating reusable artifacts


About the team
About AWS:
Diverse Experiences - AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture - Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.

Mentorship & Career Growth - Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home there nothing we cant achieve in the cloud.


- Bachelors degree required
- 10 years of experience as a contact center technology architect enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications such as Avaya Cisco Genesys Verint NICE Salesforce etc.
- Hands-on technical practitioner and individual contributor
- Hands-on experience working on the design development and deployment of contact center solutions at scale

- 10 years of experience building call center / collaboration / telephony platforms in a Cloud or On-Premises environment particularly building application integration capabilities for CRM/ WFM platforms
- Familiarity with Amazon Connect capabilities benefits and required deployment skills. Responsibility for designing implementing and operating contact centers or telecommunication infrastructures within an enterprise environment
- Visible IT Industry thought leadership on relevant topics related to enterprise IT call centers and infrastructure.
- Experience implementing and optimizing AI-powered customer service solutions
- Experience with AI/ML technologies in contact center applications including Natural Language Understanding (NLU) Natural Language Processing (NLP) prompt engineering large language model implementation chatbot development and optimization and AI/ML model training and fine-tuning
- Serverless development experience including complex integrations with Amazon Lex Lambda Kinesis Dynamo DB Bedrock and 3rd party AI services
- Software Development / DevOps experience with integrating contact center platforms CRMs and WFMs

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.