Customer Experience Executive I Sinhalese Speaker
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Job Location:
Monthly Salary:
Posted on:
05-09-2025
Vacancies:
1 Vacancy
Job Summary
Job description:
How Youll Make an Impact
- Real-Time Client Support
- Respond promptly to customer inquiries via Instant CRM and helpdesk systems
- Escalate complex or sensitive issues in accordance with escalation protocols
- Ensure client satisfaction by adhering to defined service timeframes
Feedback Collection & Service Improvement
- Capture and relay client feedback to relevant internal teams
- Identify recurring issues and propose solutions to enhance the client journey
- Contribute ideas that align with our client-first service culture
Data Management & Team Collaboration
- Collect and maintain accurate client records in the support database
- Support the team by executing daily tasks as directed by the supervisor
- Foster collaboration and maintain a vibrant solution-oriented team culture
What You Bring
- Excellent English writing and speaking skills
- Strong communication ability across email live chat and internal tools
- Fast and accurate typing speed
- High adaptability patience and attention to detail
- Strong familiarity with Google Sheets and Microsoft Office Suite
- The ability to work calmly under pressure and meet response SLAs
- Openness to new ideas and a willingness to continuously improve
- Rotation shifts 24/7 work schedule.
Your X-Factor
- Proactive and solutions-driven in high-volume environments
- Approaches every client interaction with empathy and clarity
- Consistently brings energy and positivity to the team
- Quick to learn and take ownership of new systems and workflows
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
