Developer Support Subject Matter Expert
Developer Support Subject Matter Expert
Posted on :
06-07-2025
Employer Active
1 Vacancy
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Job Description
Position: Developer Support Subject Matter Expert
Location: Lisbon Portugal
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Deliver training sessions on common inquiries and effective use of internal tools and knowledge resources.
- Apply advanced problem-solving skills to identify and report issues collaborate with cross-functional teams to resolve complex or escalated cases.
- Review edit and maintain data and documentation to ensure accuracy and readiness for publication.
- Handle and resolve escalated concerns or appeals related to product or service decisions.
- Break down complex topics into clear concise summaries for communication via email support systems or chat platforms.
- Conduct detailed research with strong comprehension and accuracy while managing multiple tasks and making informed decisions.
- Communicate effectively with a deep understanding of policies and a customer-first mindset demonstrating empathy and professionalism.
REQUIREMENTS:
- Native or fluent in Turkish (C1 level) with strong proficiency in both written and spoken communication as well as English fluency (B2).
- 12 years of experience in a technical support customer service or user engagement role.
- Bachelors degree or equivalent practical experience
- Proven ability to communicate effectively in writing and support customer-facing interactions.
- Strong analytical and troubleshooting skills with a proactive solution-oriented approach.
- Familiarity with technical platforms tools or policies relevant to the role.
- Excellent verbal and written communication abilities.
- Ability to succeed in a dynamic environment with shifting priorities and tight deadlines.
- Works well in team settings and across functions to achieve shared goals.
- Skilled in managing multiple tasks priorities and communication channels efficiently.
- Demonstrates understanding of user or client perspectives and delivers thoughtful supportive solutions.
OFFER:
- Portuguese employment contract
- If you are working on a Portuguese public holiday you will get a compensation day that you can spend later
- Holiday entitlement with 22 days per year
- 40 Hours per week (8 hours per day with an additional lunch break hour) on
a rotational shift pattern Monday to Friday from 7AM-7PM - Be part of a dynamic multilingual multicultural and creative team with a positive and friendly atmosphere
- Guidance and tools to reach career potential
- Accommodation in a single room in one of the shared company apartments for international candidates
- Free Portuguese classes water sports activities soft trekking and much more
Employment Type
Full Time
Key Skills
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