Customer Service and Support Officer - Casual

This position can be offered casually or on a part time basis. Shifts are offered Monday Tuesday Wednesday Thursday Friday and Sunday working at our head office in Manly 08.30am-1630 or at accommodation facility in Smith Street Manly 2pm - 10pm. If worked part time 37.5hrs can be offered per fortnight (approximately 5 shifts a fortnight).

Please give your preference in your application for casual or part time work and days and shifts you could be available.

This position serves as the welcoming front-face of RFW and is the primary contact for our client families and internal/external customers using our accommodation and onsite facilities. The Customer Service & Support Officer plays a pivotal role in delivering welcoming trauma-informed care to client families and ensuring a seamless experience during their stay. Responsibilities include offering comprehensive wrap-around support coordinating transportation between accommodation and CCK addressing administrative needs monitoring well-being and maintaining effective communication with relevant teams to contribute to overall family support. The position also involves managing Corporate Reception and providing attentive customer service to both internal and external customers. Responsibilities entail assisting with telephone inquiries postal and courier services department administrative requests and facilitating movement within the building for guests and visitors. The ideal candidate for this role possesses empathy motivation to provide supportive service strong organizational skills computer literacy a positive demeanour excellent customer service and communication skills and the ability to work independently.

YOUR SKILLS AND EXPERIENCE ARE

• Strong communication and interpersonal skills demonstrating a caring

empathetic approach.

• Excellent customer service skills and experience in effectively engaging with

a diverse range of personalities from various socio-economic cultural and

adverse backgrounds.

• Proficient IT skills including MS Office and familiarity with booking systems

and software.

• Strong organizational skills with ability to work autonomously meet

deadlines and multitask.

• Positive and professional demeanour.

• Flexibility adaptability and a willingness to learn and undertake new

responsibilities.

• Availability to work on a rotating roster which includes evening shifts and

weekends.

• Capability to work independently as the sole employee onsite at the

accommodation facility.

• Competence in managing situations independently.

• First Aid qualified or willingness to become qualified.

• Obtain NDIS Worker Check

• Obtain NSW Worker Check

• Hold a valid drivers licence
• Prepared to be immunized against measles mumps rubella Hep B tetanus diptheria whooping cough & chickenpox

OUR CULTURE:

Royal Far West is a rewarding inspiring diverse and purpose driven workplace which aims to elevate and harness our people power to support the health and wellbeing of country children for generations to come.

Our core values of Care Connection Passion and Impact are integral to the organisation. Respecting and upholding these values enables us to maintain a positive innovative and highly collaborative workplace culture.

BENEFITS OFFERED

Royal Far West has been recognised as one of Australia and New Zealands Best Places to Work in the prestigious annual list published by The Australian Financial Review and Boss Magazine. Our extensive benefits offered include:

• Structured induction program
• Meaningful work where you are making a positive difference. You will be supporting childrens mental health their wellbeing and helping them to build resilience.
• Career and professional development opportunities:All team members are supported to become accredited facilitators of the Tuning in to Kids parent group program and the Seasons for Growth childrens group program. There are great opportunities to learn best practice we offer an Impactful Leadership Program to emerging leaders interactive workshops offered to develop your work skills as well as online mandatory training.
• Attractive remuneration: base hourly rate $30.33 plus 25% casual loading plus afternoon and weekend shift allowances 12% superannuation
• Salary Packaging up to $15900 of your general living expenses can be offered tax free meals and entertainment up to$2650 pa tax free. See details at
• Recognition & Reward Length of service awards and recognition awards aligned to our values.
• Positive Culture We are an inclusive organisation welcoming people from all walks of life!
• Beautiful location at Manly beach: easy access by bus ferry and parking options. We are based in an architecturally designed building purposely built to deliver our services. We have showers and towels available for your use so going for a swim before or after work is possible.
• Benefits Program with discounts available on many high street purchases across Australia and access to novated car leasing.

HOW TO APPLY

If you like to take the first step in developing your career in a purpose led organisation please submit your CV and cover letter addressing the essential criteria by clicking on the Apply button.

For further information please contact Tara De La Motte - Head of Customer Service Support on email address: position description is available on the Royal Far West website will be reviewed as they are submitted so please dont delay in submitting your application.

Royal far West is privileged to work with First Nations communities and families. We are committed to the process of reconciliation and we value and respect the diversity of our employees.

Royal Far West does not discriminate based on race colour religion sex sexual orientation gender identity or expression national origin age disability marital status or based on an individuals status in any group or class protected by applicable law.

Royal Far West encourages applications from minorities and all other qualified applicants.

Only those applicants who have the right to work and are currently residing in Australia can be considered.

As a child safe organisation all employees at Royal Far West are required to provide a NSW Working with Children Check

If working with us to provide services to NDIS clients you will also be required to provide a NDIS Worker Check.