Infrastructure Program Manager
Infrastructure Program Manager
Posted on :
06-07-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
06-07-2025
Job Description
Job Description
Infosys is seeking a highly motivated and experienced Infrastructure Program Manager to join our IT support teamresponsible for managing client relationships ensuring the successful delivery of IT support services and driving continuous improvement in service delivery.
Required Qualification:
Preferred Qualifications:
Along with competitive pay as a full-time Infosys employee you are also eligible for the following benefits:-
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Infosys is seeking a highly motivated and experienced Infrastructure Program Manager to join our IT support teamresponsible for managing client relationships ensuring the successful delivery of IT support services and driving continuous improvement in service delivery.
Required Qualification:
- Candidate must be located within commuting distance of Basking Ridge NJ orbewilling to relocate to these areas. This position may require travel in the US.
- Bachelors degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- At least 13years of Information Technology experience.
- At least 10 years of experience in Infrastructure program management.
- At least 6 years of experience in managing production support programs.
- Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
- Technical Skills:Strong technical knowledge of IT support services including hardware software networking and security.
- Project Management:Proven experience in managing IT support projects with a track record of successful project delivery.
- Customer Focus:A customer-centric approach with a strong commitment to client satisfaction.
- Client Relationship Management: Build and maintain strong relationships with clients acting as the primary point of contact for all IT support-related matters
- Communication: Effective and assertive communicator who could interact with xVPs Director/Sr. Director and above on a regular basis. Ability to drive triage calls/question teams based on the observability & Corelating it from various dashboards
- Service Delivery: Oversee the delivery of IT support services ensuring that all client needs are met in a timely and efficient manner
- Project Management: Coordinate and manage IT support projects including planning execution and monitoring to ensure successful completion
- Continuous Improvement: Identify opportunities for process improvements and implement best practices to enhance service delivery
- Team Collaboration: Work closely with internal teams including technical support sales and account management to ensure seamless service delivery. Work effectively with cross-functional teams.
- Reporting: Prepare and present regular reports on service delivery performance client satisfaction and project status to senior management
- Manage third party resources/vendorsfor project activities and ongoing system support
- Build strong partnershipswith business clients on initiatives and maintain a high level of customer satisfaction based on defined business goals
- Adaptability:Flexibility to handle changing priorities and technologies
- Defines the execution approach for program implementation and is held accountable for the quality of the service / solutions.
- End User Computing (EUC) Architecture
- Deep understanding of EUC environments: desktops laptops VDI (e.g. Citrix) and mobile device ecosystems
- Familiarity with endpoint management platforms (e.g. SCCM)
- Device Lifecycle Management
- Oversight of procurement imaging deployment maintenance and decommissioning
- Experience with automation tools for device provisioning and patching
- Operating Systems & Software Ecosystem
- Windows 10/11
- Enterprise software deployment and license management
- Application packaging and distribution
- IT Service Management (ITSM)
- Expertise in ITIL framework (especially Incident Problem Change and Asset Management)
- Familiarity with tools like ServiceNow and Jira Service Management
- Security & Compliance
- Endpoint protection encryption (BitLocker/FileVault)
- Compliance with security standards
- Monitoring & Analytics
- Use of telemetry and analytics tools
- KPI/SLAs for support performance (e.g. MTTR FCR CSAT)
- Project & Program Management
- Leading large-scale EUC transformation projects (e.g. Windows migrations MDM rollouts)
- Budgeting vendor management and stakeholder communication
- Agile/Waterfall methodologies and tools like MS Project or Jira
- User Experience (UX) Focus
- Championing digital employee experience (DEX) improvements
- Driving initiatives like self-service portals knowledge bases and proactive support.
Preferred Qualifications:
- Experience in Telecom domain
- Familiar with latest trends in industry from technology and domain standpoint
- Strong business process/system analytical skills
- Ability to work with business users to transform and develop requirements into design implementation.
- Flexibility to work in 24 X 7 environment.
- Experience and desire to work in a Global delivery environment.
Along with competitive pay as a full-time Infosys employee you are also eligible for the following benefits:-
- Medical/Dental/Vision/Life Insurance
- Long-term/Short-term Disability
- Health and Dependent Care Reimbursement Accounts
- Insurance (Accident Critical Illness Hospital Indemnity Legal)
- 401(k) plan and contributions dependent on salary level
- Paid holidays plus Paid Time Off
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Required Experience:
Manager
Employment Type
Full Time
Key Skills
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