Managed Services - Business Analyst

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Senior Associate

Job Description & Summary

At PwC our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations reduce costs and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management technology and process optimization to deliver high-quality services to clients.

As a managed service delivery generalist at PwC you will execute outsourced processes such as client and customer interaction; data review enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries.

Company Overview

PwC Overview:

At PwC we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. Were a network of firms in 152 countries with more than 328000 people who are committed to delivering world-class capabilities and quality in assurance tax and advisory services.

PwC Middle East Overview:

Established in the region for over 40 years PwC Middle East employs over 10000 people across 12 countries: Bahrain Egypt Iraq Jordan Kuwait Lebanon Libya Oman Qatar Saudi Arabia Palestine and the United Arab Emirates. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond.

Corporate Culture & Working Environment:

Our culture is one of inclusivity and care where we respect each other and our differences. Its one that supports collaboration teamwork and innovation and one that embraces difference. We support everyone having a voice and feeling empowered to challenge the status quo bringing new ideas to the table.

As PwC staff you will have the chance to collaborate across level line of services and global network. Not only in terms of work get involved too in firm-wide events.

Line of Service and Overview:

Managed Services is the delivery and execution business within PwC providing operational solutions for clients. It brings the best of PwCs advisory capabilities our technology expertise and our operational delivery to help clients solve complex problems.

Job Details

Job Summary:

What does this role aim to achieve in the firm/what impact does the role create

The MI/Reporting Lead is responsible for overseeing the development implementation and management of management information systems and reporting frameworks that provide accurate and timely business insights.

This role requires a strategic thinker with excellent analytical skills and a strong understanding of data management and reporting tools. The MI/Reporting Lead will collaborate with cross-functional teams within Managed Services to gather requirements design reports and deliver actionable insights that drive business performance.

Roles and Responsibilities:

Daily tasks and delivery expectation

Reporting:

• Develop and manage a comprehensive reporting framework that includes dashboards regular reports in excel and PPT and ad-hoc analysis
• Translate complex data into clear and actionable insights for senior management and key stakeholders
• Ensure timely and accurate delivery of reports to meet business requirements

Data Analysis:

• Conduct in-depth analysis of business data to identify trends patterns and areas for improvement
• Support decision-making processes by providing data-driven insights and recommendations

Compliance and Governance:

• Ensure all reporting processes comply with relevant regulations and company policies
• Maintain data security and confidentiality in all reporting activities

• Support in compiling Governance Reports and presentations including preparation of financial insights and analysis

Pricing & Commercial Support:

• Support costing and pricing exercises for Managed Services proposition in accordance with internal policies and guidelines

• Support in creating business plans and financial scenarios for Managed Services opportunities

Expected Skills:

Specific learned abilities or technical skills

• Proficiency in MS Excel and MS Power Point
• Advanced proficiency in Microsoft Power BI / Tableau for data modeling visualization and dashboard creation
• Basic knowledge of accountancy and regional regulations

Expected Competencies:

Values behaviors & attitude

Required Language Skills:

Proficient in written and spoken English. Arabic is a plus

Minimum Education and Specific Qualification:

Bachelors degree

Years of

Experience:

5-7 years of experience in MI business intelligence or reporting roles for a large international organisation.

Education (if blank degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank certifications not specified)

Required Skills

Optional Skills

Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Business Process Outsourcing Claims Performance Management Communication Complaint Management Compliance Auditing Compliance Review Contract Review Corrective Actions Creativity Customer Data Management (CDM) Customer Due Diligence Customer Handling Data Entry Data Quality Data Quality Assessment Delivery Excellence Embracing Change Emotional Regulation Empathy Inclusion Intellectual Curiosity 20 more

Desired Languages (If blank desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship

Government Clearance Required

Job Posting End Date