Property Officer , Fixed Term, Maternity Cover
Property Officer , Fixed Term, Maternity Cover
Posted on :
06-07-2025
Employer Active
1 Vacancy
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Job Description
Role Purpose
The post holder will work closely with other Property Officers to deliver an efficient and proactive voids maintenance and major works service that ensure the Association meets its obligations and provides an excellent level of customer service to tenants. Each Property Officer will have day to day responsibility for maintenance activities in their patch of properties and will work to ensure that repairs voids and maintenance issues are identified and rectified within timescales and that tenants and other customers receive a professional and responsive maintenance service.
Role Remuneration
36589-40655 employer pension contribution
About the Role
The role of the Property Officer is essential to ensuring that we deliver a professional value for money and customer focused repairs and maintenance service to our customers. You will be responsible for all maintenance issues arising in your patch of properties whether repairs voids or planned maintenance. You will get to know your patch in detail understanding the construction of the properties and the maintenance required to ensure the properties remain safe secure and attractive for our customers. You will be focussed on ensuring customers receive an excellent level of service through informative communication knowledgeable advice on issues such as damp and condensation and a proactive approach to identifying and resolving maintenance issues. You will work with contractors to deliver planned improvement works in your patch including kitchen and bathroom upgrades and window replacements. You will also help to look after any property related insurance works disabled adaptations and unplanned major repairs in your patch. You will understand the importance of health and safety and compliance with CDM Regulations 2015 and be willing to challenge poor health and safety practices. You will enjoy working as part of a friendly team and be someone that builds strong positive working relationships with staff and contractors.
Closing date for applications is Friday 18 July 2025.
No agencies and no CVs.
Closing date for applications is Friday 18 July 2025.
No agencies and no CVs.
Key Accountabilities
This role profile is intended to provide a general statement of the major tasks and activities of the job. This is not an exhaustive list of all detailed duties. During your employment with us you will be expected to undertake such other duties as may reasonably be required of you and that are broadly consistent with your role.
- Improve service delivery standards for tenants and other customers by providing advice and regular updates to them in relation to maintenance issues. This should be followed by monitoring tenant satisfaction with works in the patch to ensure contractors are meeting their performance targets and follow up on any poor feedback.
- Deal promptly and professionally with service enquiries and complaints from tenants and other customers to help improve the business going forward.
- Carry out regular inspections of schemes in the patch to proactively identify and resolve any identified repairs ensuring all works are being carried out in accordance with the CDM Regulations 2015 and that health and safety issues identified during inspections are immediately raised with the contractor and relevant Team Leader.
- Assisting with the delivery of the disabled adaptations service in including surveying properties preparing tender information appointing contractors inspecting works on site and providing information to assist with grant claims.
- Carry out pre-inspections to accurately diagnose repairs faults and agree the most appropriate action to be taken and where appropriate prepare specifications and obtain quotes for works up to a specified level of expenditure.
- Carry out admin in relation to repairs including preparing pre inspection reports; raising and varying works orders; approving variations and processing invoices within delegated authority levels; recording communications with contractors and tenants; providing information to finance colleagues on repairs recharges.
- Carry out pre-inspections of void properties to determine work required to bring the property up to the lettable standard and to Scottish Housing Quality Standard Instruct void works and ensure works are carried out within timescales to minimise rental loss to the Association. Liaise with housing colleagues and ensure effective communication regarding progress of void works.
- Carry out admin in relation to voids works including preparing void inspection reports; raising and varying works orders; approving variations and processing invoices within delegated authority levels; recording communications with contractors and tenants; preparing information for allocation packs; providing information to finance colleagues on void recharges updating housing management system on lock changes.
- Carry out inspections of planned maintenance / major repairs / insurance works in the patch and approve variations and changes of specification up to a specified level of expenditure.
- Inspect authorise and advise on tenant requests to carry out alterations / improvements to their property and assist with the processing of compensation for qualifying improvements.
- Work alongside the Compliance Coordinator to ensure any compliance or statuary issues are dealt with in a prompt manner.
About You - Essential criteria
- Qualifications /Training / Experience
- Skills /Knowledge
- Personal Qualities / Our Values
Valuing People
Relying on Teamwork
Aiming High: Attention to detail
Prudent financial managers
Open & accountable
Move with the times
- Other Requirements
About You - Desirable criteria
Qualifications /Training / Experience :
Experience of using Public Contracts Scotland Quick Quotes facility
Experience of using Public Contracts Scotland Quick Quotes facility
About us
Langstane Housing Associationis a key provider of social housing in the North-East of Scotland with over 2800 homes across Aberdeen City Aberdeenshire and Moray. Our mission is to provide homes and services that make a positive difference to peoples lives.
This is an exciting time for us as we are on a cultural transformation journey to shape our future and deliver our strategic priorities including investment in ICT and optimising our staffing structure and evolving our people plans. Are you willing to take on a challenge and join usRequired Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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