Insurance Coordinator
Insurance Coordinator
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Job Description
Insurance Coordinator - Digital Sales Team
Location: Hamilton Ontario
Department: Digital Sales
Employment Type: Full-Time In-Office
About Morison Insurance
Were a family-owned insurance brokerage with deep Hamilton roots dating back to 1895. What started as a three-person downtown Hamilton office has grown into five locations with 100 team members across Southern Ontario. Were guided by five core values: Go Beyond Evolve Own It Our Promise and Unified.
Our comprehensive insurance solutions include business commercial auto personal home and auto recreational coverage and specialized products. Were committed to innovation exceptional service and creating an environment where our team can thrive.
About This Role
Join our award-winning Digital Sales team as an Insurance Coordinator where youll be the first point of contact for potential clients exploring their insurance options. Youll play a crucial role in qualifying leads building relationships and setting up our sales team for success while delivering exceptional customer experiences.
What Youll Do
- Respond promptly to digitally generated insurance inquiries using our award-winning lead management system
- Pre-qualify potential clients through consultative conversations
- Document all customer interactions and correspondence accurately
- Ensure compliance with insurance standards and company underwriting guidelines
- Partner closely with our Digital Sales team to optimize lead conversion
- Follow established sales procedures while identifying opportunities for improvement
- Contribute to our teams success through knowledge sharing and collaborative problem-solving
What Were Looking For
Essential Requirements
- RIBO license (or commitment to obtain within the specified timeframe)
- Strong communication skills with confidence in customer-facing conversations
- Enjoys talking to people and building relationships
- Ability to manage multiple priorities in a fast-paced environment
- Valid G-class drivers license
- Collaborative mindset with enthusiasm for teamwork
Preferred Qualifications
- Industry designations (RIBO CAIB CIP) are a plus
- Experience with CRM systems or lead management platforms
- Previous customer service or sales experience
Why Youll Love Working at Morison Insurance:
Work Environment & Schedule
- In-office
- Monday-Friday schedule (8:30am-4:30pm) with early Friday closures during long weekends (May-October)
- Collaborative in-person team environment
Comprehensive Benefits
- Competitive salary with performance-based growth opportunities
- RRSP matching program
- Group Benefits Plan (health dental vision coverage)
- Employee Assistance Program for personal and professional support
- 4 weeks vacation
- Paid personal days and extended Christmas break
Professional Development
- Continuing education opportunities and certification support
- Modern technology and collaborative workspaces
- Clear advancement pathways within our expanding organization
Unique Perks
- Full commission on personal home and auto policies
- Regular team social events and company celebrations
- Work with cutting-edge insurance technology and diverse market access
Equal Opportunity & Accessibility
Morison Insurance is an equal opportunity employer committed to creating an inclusive workplace. We provide disability-related accommodations throughout our recruitment process. If you require any accommodations please contact us at or inform your interviewer during the selection process.
We appreciate all applications and will contact candidates selected for interviews directly.
Required Experience:
IC
Employment Type
Full-Time
