Document Production Line Supervisor

Williams Lea is the global provider of skilled business-critical support services to financial legal and professional services firms. We connect people processes and technology to manage documents and streamline key operational functions.

From our humble beginnings as a financial printer in London to our position today as a global outsourcing leader our business is built a strong heritage great relationships and a talented team. Our 6000 worldwide employees work onsite at clients and onshore/offshore at Williams Lea operations providing unrivalled support and helping clients transform their support operations. With revenues of over $400 million Williams Lea is backed by Advent International one of the largest global private equity investors.

Williams Lea is hiring for a Document Production Supervisor!

Pay: $45430 - $49000 annual

Benefits:

• Medical
• Dental
• Vision
• 401k
• PTO
• Life Insurance
• Prescription Drug Plan
• Flexible Spending Account
• Domestic Partner Benefits
• Commuter Benefits
• Company Provided Parking

The Document Production Supervisor is an independent leader helping manage the day-to-day people operations and client relationship within an account.

Job duties

(* denotes an essential function)

• *Ensure team provides outstanding service to client while building strong customer relationships
• *Work with manager to facilitate appropriatestaff performance including establishing development goals setting business objectives establishing priorities and providing ongoing performance feedback
• *Address performance issues among team members
• *Maximize profitability through the effective utilization of labor and resources
• *Immediately resolve any operational problems or issues
• *Execute required administrative reports activities processes related to the people and/or production both on time and in accordance with appropriate standards of operation
• *Supervise the teams day-to-day work assignments including projects and ad hoc requests in document production environment.
• Supervise team of 15 in day-to-day operations
• *Coordinateprioritize or delegatejobs and/orduties to associates to ensureefficient accurate completionwithin deadlines
• *Respond to customer inquiries and complaints in a timely and professional manner
• *Resolve issues proactively and escalates appropriate issues to manager client or team for resolution
• Exemplify proper professional expectations for team members when dealing with client requesters and client work requests
• Foster a proactive environment of continuous service enhancement and relationship building with the client; encourages staff to bring forward ideas to help service quality and/or productivity
• Promote a culture of high performance and continuous improvement that values learning and a commitment to quality
• Have a strong knowledge clients businesses and the impact of our services
• Ensure adherence tostandardized processes for all aspects of operations
• May train more junior staff members as needed

Job qualifications

• Bachelors degree or equivalent experience
• 3 or more yearsproven experience ina customer service environment legal or financial services industriespreferred
• 3 or more yearsexperience indocumentand/or presentationproductionincluding a combination ofpitch books marketing materials legal documentation presentationsadministrativeservices etc.
• Expert knowledge of MS Office Suite (Word ExcelPowerPoint Visio); including creating and editing charts graphs styles table of contents and/or macros etc.
• Ability to edit and format graphics; may use appropriate Adobe Creative Suite software
• Strong knowledge of grammar and composition rules required for editing andproofreading
• Basic P&L understanding a plus
• Demonstrated experience prioritizing competing priorities under tightdeadlines
• Exceptional communication skills both written and verbal
• Exceptionalattention to detail
• Supervisoryexperience; 1 yearspreferred with a team of 8 direct reports

Your safety and well-being

As we all continue to deal with the effects of COVID-19 your health and well-being remain our top priority. In preparation for returning to our workplaces the following guidance has been developed with reference to government designated authority as well as feedback received from employees. This guidance is further supported by our Wellness site content and external resources to help you manage through these unprecedented times.

Face masks

To supplement social distancing and where stipulated everyone is required to wear a face mask at all times upon entering and when working within the building.

Social distancing

Workstations and office areas are continually evaluated to ensure the 2m/6ft social distancing rule can be applied and adhered to by all employees.

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race color creed religion national origin alienage or citizenship status age sex sexual orientation gender identity of expression marital or domestic/civil partnership status disability veteran status genetic information or any other basis protected by law. Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.