Help Desk Advisor
Help Desk Advisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This role will cover weekend work on Saturday and Sunday. Were flexible on the remaining 3 working days if working full time. We can also consider part time hours.
Your role as Help Desk Advisor
To control business criticality for each business unit
Focus on high profile/trade effecting repairs and ensuring Pulse is kept up to date via call notes in support of an effective audit trail.
To allocate appropriate contractors/suppliers for fast and cost-effective resolution of the issues
To triage calls and diagnose issues to speed up the repair process and control costs to support our sites to trade effectively
To ensure maximum first time pick up (target 90%) on incoming calls
What youll bring
- Customer focused and service quality approach
- Excellent telephone communication skills
- Effective listening and questioning skills
- System skills
- Outstanding work planning skills and the ability to manage conflicting priorities and achieve within tight deadlines
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
