Family Relationship Advisor
Family Relationship Advisor
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Job Alert
You will be updated with latest job alerts via email
$ 87000 - 102000
1 Vacancy
Job Description
About Us
At Relationships Australia Queensland (RAQ) we are proud to be Queenslands leading provider of relationship and family wellbeing services. Our purpose is to provide individuals and families with the tools and support they need to build happier healthier lives. Through education counselling and community programs we help people develop the skills and resilience to navigate lifes challenges.
Our work promotes care and safety embracing diversity to foster strong and connected communities. We are committed to expanding our expertise and leading conversations about relationships mental health and social connection.
By joining Relationships Australia Queensland you can be part of a dedicated team making a positive impact on the lives of individuals and communities.
About the role
Relationships Australia Queensland is currently seeking a professional and dedicated Family Relationship Advisor. Join our dedicated team at the Family Relationship Advice Line (FRAL) Contact Centre in Eight Mile Plains where youll play a vital role in supporting families through challenging times. As a full-time member of our professional contact centre you will provide high-quality information advice and referrals to individuals navigating complex family situations including separation divorce and domestic or family violence. If you are passionate about making a positive difference thrive in a fast-paced environment and are committed to delivering empathetic client-focused service we invite you to apply for this rewarding opportunity.
Additionally you will:
Provide responsive and empathetic support to clients ensuring their concerns are heard and addressed with sensitivity.
Assess customer needs and risks in accordance with established protocols offering accurate information advice and appropriate referrals.
Apply theoretical knowledge of family dynamics separation and domestic and family violence to inform your interactions and interventions.
Manage crisis calls professionally referring clients to specialist services when necessary.
Maintain accurate client records and case notes using the Client Information System for reporting and referral purposes.
Participate actively in supervision professional development and reflective practice to continually enhance your skills and service delivery.
About you
You are a compassionate and skilled professional with a strong background in social or behavioural sciences committed to supporting individuals and families through complex and sensitive situations. You bring excellent communication and time management skills along with the ability to assess client needs and risks effectively. Your experience in customer service or community services combined with your knowledge of family dynamics and domestic and family violence enables you to provide informed respectful and client-centred support. You thrive in a collaborative environment and are dedicated to ongoing professional growth and reflective practice.
Additionally you have:
An undergraduate qualification in Social or Behavioural Sciences with postgraduate qualifications and professional memberships highly desirable.
Experience working in an incoming call centre or customer service role preferably within a community services setting.
Demonstrated ability to engage proactively with clients from diverse backgrounds.
Strong knowledge of systems theory and relevant theoretical models to identify client needs and provide appropriate interventions.
A thorough understanding of domestic and family violence frameworks including social justice and feminist perspectives.
We Can Offer You
At RAQ we believe in supporting our people both inside and outside the workplace. Heres what you can look forward to as part of our team:
Work-Life Balance - Enjoy a flexible supportive culture that empowers you to thrive at work and at home.
Boost Your Take-Home Pay- Access salary packaging options of up to $15900 per year significantly increasing your net income.
Extra Time Off - Recharge with 3 additional paid leave days over the Christmas period on top of your standard annual leave.
Annual Leave Loading - Receive extra pay when you take annual leave-because your downtime matters.
Study Leave- Pursuing further qualifications We offer up to 2 weeks of paid study leave each year to support your professional growth.
Generous Parental Leave - Take the time you need to focus on your family with our paid parental leave program.
Wellbeing Support - Benefit from medical insurance discounts and free access to our Employee Assistance Program through Telus Health.
The salary is being offered between $87000.00 to $102000.00 per annum to be negotiated depending upon qualifications and experience plus superannuation. Join us and experience a workplace where your wellbeing growth and success are our top priorities.
How to Apply
To apply send us your resume and a brief cover letter outlining why youre the ideal person for this role!
Applications can be submitted by clicking the Apply Now.
Applications close Wednesday 23 July 2025
Required Experience:
Unclear Seniority
Employment Type
Full-Time
