customer service representative
customer service representative
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$ 19 - 23
1 Vacancy
Job Description
Customer Service Representative
Pay Range: $19-$23/hr
Key Responsibilities:
Greet clients warmly in person and over the phone ensuring a positive and professional experience.
Schedule appointments efficiently and according to medical urgency and staff availability.
Answer questions regarding services hospital policies and general pet care inquiries.
Collect and accurately input patient and client information into the practice management system.
Confirm upcoming appointments and follow up with clients as needed.
Process invoices and collect payments using various methods (cash credit CareCredit etc.).
Communicate effectively with veterinarians technicians and support staff to coordinate patient care.
Maintain a clean and welcoming reception area.
Handle difficult or emotional client interactions with empathy and discretion.
Maintain confidentiality of patient and client records in accordance with practice policies and legal requirements.
Qualifications:
High school diploma or equivalent required.
Prior experience in customer service required; veterinary or medical experience preferred.
Proficiency with computers and common practice management software (e.g. AVImark Cornerstone ezyVet) is a plus.
Excellent communication and interpersonal skills.
Strong multitasking ability and attention to detail.
Compassion for animals and empathy for their owners.
Ability to remain calm and organized in stressful situations.
At AmeriVet were committed to your growth development well-being and success. We empower team members with the resources support and opportunities needed to thrive in their careers and make a lasting impact in our communities.
Heres what you can expect when you join our team:
Tailored development programs mentorship and career pathing to help you achieve your unique goals.
Competitive pay performance bonuses 401(k) matching and student loan assistance to foster your financial well-being.
Health dental vision life insurance and mental health resources to support your overall well-being.
Generous paid time off and holidays because your personal time matters.
A supportive collaborative environment where everyone feels a sense of belonging.
*Please note: Any Benefits listed above apply to full-time employees.*
At AmeriVet your unique skills and passion are celebrated and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
