Technical Support Specialist
Technical Support Specialist
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Job Description
ADI Snap One now have the opportunity for a Technical Support Specialist to join our global Technical Support team. The role is based in the UK on a remote/home-based contract working 9:00am 5:30pm Friday Tuesday.
As a Technical Support Specialist you will work directly with end customers of our authorised Partners/Integrators to troubleshoot and resolve any type of connected smart home system enquiries.
This role will suit an individual who has solid experience of custom installations and hold a certification in a control platform such as Control 4 Creston or Savant.
JOB DUTIES:
- You will serve as the front line for our Partners customers to deescalate and solve technical issues the customer will call in for.
- Have a strong background in using OVRC remote management.
- Have an advanced understanding installations to be able to walk customers through how to resolve issues. This includes areas such as:
- ISP modems
- Network topology
- Video Distribution
- Multiroom audio wired and wireless solutions
- Home theater configurations.
- TV Media players cable boxes etc.
- Surveillance
- Thermostat integration and troubleshooting
- Power management
- Smart Lighting; centralized and wireless
- This team is comprised of shifts to cover 24/7/365. You will need to have the ability to accommodate business needs.
- Strong communication skills:
- The ability to clearly document all steps taken in the interaction. This includes providing theories as to why an issue occurred or how to resolve the issue if a site visit is needed.
- Participate in beta testing of new products and solutions providing actionable feedback to product teams.
YOU MUST HAVE:
- 2 years of professional experience installing and programming control systems in the CI industry.
- Certification in one or more of the following:
- Control4 Crestron Savant URC Elan.
- Hands-on experience installing configuring and troubleshooting surveillance professional audio video and other technology solutions.
- Strong aptitude for troubleshooting across multiple product categories and technologies.
- Familiarity with IoT audio/video networking home automation and surveillance technologies.
- Exceptional problem-solving skills and ability to quickly learn and apply new technical concepts.
- Exceptional English communication skills both verbal and written with a customer-first mindset.
WE VALUE:
- Advanced networking knowledge including VLANs firewalls managed switches and enterprise wireless setups.
- Familiarity with ADIs proprietary exclusive-brand products and platforms: OvrC Luma Binary WattBox Clare and others.
- Expertise in commercial and residential audio/video systems including DSPs projectors and streaming solutions.
- Experience with professional specialized technology systems such as motorized window treatments centralized lighting and power management solutions.
- Experience supporting professional integrators or in the custom electronics industry.
WHATS IN IT FOR YOU:
- Competitive salary pension scheme and employee benefits
- Remote / home based working
- Opportunities for professional development and career advancement.
- Collaborative work environment with access to cutting-edge technology.
#LI-KN1
#LI-REMOTE
Required Experience:
Unclear Seniority
Employment Type
Full-Time
