Resident Assistant
Resident Assistant
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Job Description
Overview
Under the supervision of the Shelter Director and in partnership with the Lead Case Manager the Resident Assistant conducts the day-to-day activities and functions of the shelter residence program.
Responsibilities
The duties listed below are the primary duties of this position but are not all the required duties. The Salvation Army reserves the right to change reduce or expand the duties of this position at any time. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this role.
Intake
Complete Intake packet with all new residents.
Protect private data according to the agencys privacy and confidentiality guidelines.
Review Shelter Bill of Rights and provide residents with a Resident Handbook to review before their first meeting with a Case Manager.
Assign beds and issue personal hygiene items towels and bedsheets.
Perform the Resident Clothing Intake Procedure with every resident.
Daily Responsibilities
Prepare a continental breakfast each morning assist with dinner service and oversee the dining room area for cleanliness.
Distribute towels and linens (when required) and ensure that excess towels and linens are collected and washed at the end of the shift.
Ensure daily shelter documentation is complete and accurate: including bed/room assignments data collection/input daily logbook entries.
Uphold shelter policy in a consistent fair and equitable manner with a positive and respectful demeanor.
Monitor the security of the entire facility by reviewing the surveillance system conducting floor rounds every half hour managing guest behavior and contacting emergency services when appropriate.
Demonstrate appropriate professional boundaries with clients and colleagues.
Maintain consistent and professional communication both written and oral with the Shelter Director.
Miscellaneous
Assist Case Manager(s) with clients exit plan goals as needed.
Conduct and complete drug tests as needed or assigned by Shelter Director and/or Case Manager.
Conduct fire drills as stated by New Jersey State requirements under the guidance of the Shelter Director.
Attend regularly scheduled staff meetings training and supervisory one-on-one meetings.
Qualifications
Requirements
1 year of related experience working in a homeless shelter group home or with vulnerable populations.
Must be able to work rotating shifts holidays and alternating hours depending upon need.
Strong computer skills attention to detail and proven organizational skills.
Strong interpersonal skills and ability to work as part of a team.
Ability to communicate both verbally and in writing in a manner that is clear effective and contains adequate detail.
Ability to adapt to multiple situations quickly.
Desired Qualifications
Associate degree in Social Services or related field preferred or at least 1-2 years of experience working in social services with those experiencing homelessness or other vulnerable populations.
Experience using HMIS or related database a plus.
Bilingual (English/Spanish) preferred.
Must understand and support the mission of The Salvation Army.
Employment Type
Part-Time
