Service Coordinator (Kingman Chevy)
Service Coordinator (Kingman Chevy)
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1 Vacancy
Job Description
Job Details
Description
Anderson Auto is looking for a service coordinator (BDC) to join our team. The service coordinator is responsible for assisting customers schedule appointments for service and repairs on their vehicles. This is an important job that directly contributes to the success of business operations.
Required Education/Skills/Abilities
- High School or GED preferred
- Prior sales or customer service experience preferred
- General understanding of vehicle operation preferred
- Proficient with computers to research parts and equipment
- Clean driving record
- Able to pass a drug screen and background check
Learn more about our company at
are an Equal Opportunity Employer
We are committed to a drug-free workplace.
Qualifications
Summary/Objective
We are looking for an energetic Service Coordinator with great customer service skills to join our team. This person is responsible for taking incoming calls to assist our customers with setting appointments for their vehicle service and repairs. This is a great entry-level position and a great place to get a start in the automotive industry with plenty of room to grow and progress within the company.
Essential Functions
- Assists customers with their Service Appointment needs.
- Schedules service appointments.
- Contact customers when Special Order Parts have arrived.
- Contact owners to come in for recall repairs.
- Stays up to date with active recalls.
- Contacting customers for recall repairs.
- Assist Service Advisors with calling customers about their vehicle & updated contact information.
- Coordinate alternative transportation for customer needs.
- Control files reference books and other paperwork at the parts counter.
- Maintain customer back-order file.
- Report any inventory or price discrepancies to the Parts Manager.
- Maintain master parts and price book.
- Make suggestions when appropriate regarding specific parts and accessories that may be needed for each job.
- Provide information regarding the associated cost of parts required on repair orders.
- Have knowledge of what parts are available.
- Keep inventory control system and parts catalog up to date.
- Inform service personnel and customers when back ordered or special-order parts are received.
- Be polite and friendly greet customers promptly and deliver exceptional customer service.
- Become proficient and familiar with computer systems necessary for parts and service management.
- Communicate effectively and often with Assistant Service Managers (ASMs) / Service Advisors and Parts Advisors.
- Performs all duties in a safe manner immediately reporting any accidents injuries or unsafe conditions to management.
- Shows when scheduled to work on time ready and able to perform essential job functions.
- Adhere to all company policies procedures and practices.
- Perform other tasks as directed.
Reasonable accommodations available to enable individuals with disabilities to perform the essential functions.
Requirements
- High School or GED preferred
- Prior sales or customer service experience preferred
- General understanding of vehicle operation preferred
- Proficient with computers to research parts and equipment
- Clean driving record
- Able to pass a drug screen and background check
Competencies
- Flexibility
- Communication Proficiency
- Collaboration Skills
- Detail-Oriented
- Organized
- Customer Focus
- Technical Capacity
- Teamwork
- Strong Work Ethic
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This role routinely uses standard office equipment such as computers phones
photocopiers filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job the employee is occasionally required to stand; walk; sit; use hands to finger handle or feel objects tools or controls; reach with hands and arms; climb stairs; balance; stoop kneel crouch or crawl.
- The employee must occasionally lift or move up to 75 pounds with or without assistance from others.
- Specific vision abilities required by the job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.
Position Type and Expected Hours of Work
This is a full-time position. Typical days and hours of work are set by the needs of the dealership.
Travel
May be required to drive from one dealership to another.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
Equal Opportunity Statement:
The Anderson Auto Group is an equal opportunity employer. All aspects of employment including the decision to hire promote discipline or discharge will be based on merit competence performance and business needs. We do not discriminate on the basis of race color religion marital status age national origin ancestry physical or mental disability medical condition pregnancy genetic information gender sexual orientation gender identity or expression veteran status or any other status protected under federal state or local law.
Required Experience:
IC
Employment Type
Full-Time
