Service Coordinator
Service Coordinator
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Job Description
Join WW Cannons Dynamic Team as a Service Coordinator!
Why Choose WW Cannon
Were not your typical service company. WW Cannon a premier material handling distributor is seeking a dedicated Service Coordinator to join our growing team. Were a high-energy team dedicated to keeping our clients operations running smoothly. As a Service Coordinator youll be a key player communicating with customers managing scheduling quoting parts and material management and supporting Field Technicians.
Are you a customer-oriented problem solver with a passion for organization
As a Service Coordinator you will play a vital role in ensuring the smooth operation of our service department. Do your talents include providing unparalleled support to customers and technicians and the flexibility to quickly and calmly prioritize daily tasks while remaining organized
Key Responsibilities:
- Customer Service Excellence: Service Coordinators provide exceptional customer service by promptly responding to inquiries addressing concerns and coordinating service appointments. You will have constant interaction via phone and email with customers.
- Technical Communication: Effectively communicate with technicians to ensure timely and accurate completion of service tasks.
- Efficient Planning: Service Coordinators utilize strong planning skills to schedule service calls manage technician workloads and optimize resource allocation.
- Accurate Estimating: Prepare accurate quotes and estimates for service projects ensuring profitability and customer satisfaction.
- Order Tracking: Monitor and track service orders from initiation to completion providing regular updates to customers.
- Resourcefulness: Youll need to be agile and resourceful to succeed in this fast-paced deadline-driven position
Qualifications:
- Proven experience in similar customer service role or a related field.
- Excellent communication and interpersonal skills
- Strong organizational and time management abilities
- Proficiency in Microsoft Office Suite
- Ability to work independently and as part of a team
- Knowledge of NetSuite is a Plus
What We Offer:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- The chance to contribute to the success of a leading industry company
Company Benefits:
- Pay: $50000 to $56000 per year(depending on experience)
- Monday-Friday 7 am to 4 pm
- Paid Vacation
- Personal/Sick Time
- Paid Holidays (8 per year)
- Long and Short Term Disability
- Insurance: Medical Insurance Vision Dental and RX Card (insurance eligibility starts the first of the month after your start date)
- Simple IRA with matching employer contribution
- Company paid Chaplains through Marketplace
- Thorough on-boarding and training/mentor program for all new employees and promoted employees.
- Monthly Employee Birthday recognition company lunch and gift and free office snacks.
- Complimentary subscription to SmartDollar - online on-demand financial fitness tool.
If you are a highly motivated individual with a passion for providing exceptional customer service we encourage you to apply to the Service Coordinator position!
We are anequalopportunityemployer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
IC
Employment Type
Full-Time
