Community Outreach Specialist
Community Outreach Specialist
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1 Vacancy
Job Description
About Our Company
Were a physician-led patient-centric network committed to simplifying health care and bringing a more connected kind of care.
Our primary multispecialty and urgent care providers serve millions of patients in traditional practices patients homes and virtually through VillageMD and our operating companies Village Medical Village Medical at Home Summit Health CityMD and Starling Physicians.
When you join our team you become part of a compassionate community of people who work hard every day to make health care better for are innovating value-based care and leveraging integrated applications population insights and staffing expertise to ensure all patients have access to high-quality connected care services that provide better outcomes at a reduced total cost of care.
Please Note: We will only contact candidates regarding your applications from one of the following domains: @ @ @ @ @ @ or @.
Job Description
At VillageMD were looking for a Community Outreach Specialist to help us transform the way primary care is delivered and how patients are served. As a national leader on the forefront of healthcare weve partnered with many of todays best primary care physicians. Were equipping them with the latest digital tools. Empowering them with proven strategies and support. Inspiring them with better practices and consistent results.
Were creating care thats more accessible. Effective. Efficient. With solutions that are value-based physician-driven and patient-centered. To accomplish this were looking for individuals who share our sense of excellence are ready to embrace change and never settle for the status quo. Individuals who have the confidence to lead but the humility to never stop learning.
Could this be you
VillageMD is looking for a compassionate tech-savvy and highly motivated Community Outreach Specialist. This role is designed to bridge the gap between patients and their care by conducting home visits and assisting with technology enablement to support virtual care services. You will work directly with patients who are disengaged or at risk of falling out of care to provide technical support and re-establish trust in healthcare systems. Your primary responsibility will be to connect with VillageMDs attributed patient population by phone email or in person. This position is ideal for someone who thrives on making personal connections problem-solving in the field and empowering individuals through healthcare access
How you can make a difference
Conduct in-person visits in the patients home setting to engage individuals who are overdue for care or at risk of being lost to follow up.
Provide exceptional compassionate customer service.
Establish contact with the patient by checking and aligning their demographic information in the patient tracking system.
Engage patients in conversation to assess barriers to care and develop tailored re-engagement strategies.
Schedule an appointment with Village Medical PCP High Risk Clinic and/or Village Medical at Home or encourage real-time telehealth visit while on-site.
Provide hands-on support for telehealth technology including setting up smartphones tablets or other devises; installing necessary apps; and assisting with identifying reliable internet connectivity.
Educate patients and caregivers on how to use telehealth platforms and remote monitoring tools effectively and confidently.
Coordinate closely with primary care teams and high-risk programs to ensure a smooth continuum of care.
Identify and escalate social clinical or technical issues to appropriate team members.
Maintain patient confidentiality and always adhere to HIPPA regulations.
Represent VillageMD with empathy professionalism and culture sensitivity in every patient interaction.
Skills for success
Strong interpersonal communication skills including active listening and empathy to build trust with patients.
Cultural humility and sensitivity when working in diverse home environments.
Ability to motivate patients to schedule appointments and reengage in their healthcare.
Comfort with complex technology including mobile devices apps video conferencing tools and remote monitoring devices.
Ability to troubleshoot basic technology issues (wi-fi device set up app navigation)
Teaching others how to use technology with patience and clarity.
Experience to drive change
High School Diploma/GED required Bachelors Degree preferred
At least one year experience in sales client relations or community relations required; prior experience in healthcare preferred
Customer service mentality and desire to help patients solve problems
Proficient PC skills with strong written and public communication skills
Familiarity with customer relationship management (CRM) systems preferred
Strong interpersonal organizational and time management skills
Access to a vehicle that you can use every day in job functions. Mileage is reimbursed.
Comfort with ambiguity and ability to proactively structure work and problem solve independently
Highest degree of honesty integrity and fairness
Fluency in Spanish to serve patients in the communities we operate in preferred
Experience in healthcare preferred
About Our Commitment
Total Rewards at VillageMD
Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMDs benefit platform includes Medical Dental Life Disability Vision FSA coverages and a 401k savings plan.
Equal Opportunity Employer
Our Companyprovides equal employment opportunities (EEO) to all employees and applicants for employment without regard to and does not discriminate on the basis of race color religion creed gender/sex sexual orientation gender identity and expression (including transgender status) national origin ancestry citizenship status age disability genetic information marital status pregnancy military status veteran status or any other characteristic protected by applicable federal state and local laws.
Safety Disclaimer
OurCompanycares about the safety of our employees and Companydoes not use chat rooms for job searches or Companywill never request personal information via informal chat platforms or unsecure Companywill never ask for money or an exchange of money banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at selectOur Companylocations during regular business hours only. For information on job scams visit file a complaint at Experience:
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Employment Type
Full-Time
Key Skills
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