Customer Success Consultant
Customer Success Consultant
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Job Description
The Tech & Durables Customer Success team at NIQ acts as a strategic partner to our clients driving change for faster reaction to changing market requirement. Our team consists of experts in several industries like Consumer Electronics Domestic Appliances IT Telecom Our team in Belgium is looking for a proactive and motivated Customer Success Consultant who will be working primarily with our clients in the Major Domestic Appliances sector.
You will benefit from working in a close-knit team environment and will have the opportunity to build strong relationships with clients and wider teams.
Responsibilities
- Become the trusted market expert in one or more categories / industry segments.
- Develop fact-based answers to complex client key business questions.
- Create and deliver compelling market presentations providing insights and recommendations that help clients to grow their business.
- Driving adoption and usage (i.e. activation reactivation and engagement) of our gfknewron platform within the client organization by demonstrating clear ROI to clients.
- Collaborate with internal client service teams to ensure client reports are delivered and requests are solved in a timely manner.
- Identify leads for cross-sell and upsell opportunities with the assigned client and product portfolio.
Qualifications
- Bachelors or Masters degree in the field of marketing economics or equivalent experience.
- Ideally 3 years of experience in consulting market research product management of durables or equivalent business units.
- Proficiency in Dutch and English. Fluency in French would be a plus.
- Robust analytical skills and attention to detail.
- Ability to make sound decisions and resolve problems in a highly client-focused manner.
- Strong presentation and communication skills.
Our Benefits
- Flexible working environment
- Hospitalization insurance
- Meal vouchers and transporation allowance
- Educational support and learning opportunities
- Pension plan
- Volunteer time off
#LI-hybrid
Additional Information :
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.
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Our commitment to Diversity Equity and Inclusion
NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: Work :
No
Employment Type :
Full-time
Employment Type
Full-time
