Club Millesime Food and Beverage Team Leader
Club Millesime Food and Beverage Team Leader
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Job Description
- To ensure the highest level of customer service is offered and maintained at all times for all guests (internal and external).
- Maintain strict security procedures to ensure efficient cash handling and control of confidential guest data to ensure guest and ambassador safety.
- Drive all Club Millesime ambassadors meet and exceed daily monthly and yearly targets and provide support for the team through training and coaching.
- Ensure efficient friendly and professional food and beverage service is provided to all guests.
- Liaise with other departments to ensure service times are adhered to.
- Ensure all Food and Beverage Front and Back of house areas are maintained in relation to: cleanliness sanitation and hygiene; maintenance and pest control; operating equipment and inventory and fire precautions and safety.
- Assist and represent the Club Manager when he/she is unavailable by being the face of Club Millesime and resolving guest complaints effectively and in a timely manner.
- Provide for guests an experience and environment they feel meets their expectations by quickly and efficiently auctioning requests.
- Ensure revenue for the shift is accounted for with cash/charge summary being completed to balance daily activities.
- Set up systems to protect and maintain control of outlet service equipment correctly recording breakages and carry our regular stock takes.
- Monitor all mise-en-place and ensure completed prior to guests arriving.
- Ensure ambassadors are competent in all service procedures and they are able to maximize sales to guests including the use of up-selling techniques.
- Ensure outlet service areas and bar is fully stocked at all times. Report any discrepancies in stock control.
- Maintain product knowledge of all menu and wine lists in order to advise and make recommendations to guests.
Qualifications :
- Highly motivated with excellent attention to detail.
- 1 - 2 years experience in Food and Beverage / Club Lounge Team Leader
- Highly motivated with excellent attention to detail.
- Strong communication skills.
- Always display a professional appearance representing our Sofitel brand.
- Ability to work a rotating roster including weekends & public holidays.
- Hold a current RSA certificate.
Additional Information :
If you share our passion for hospitality service excellence innovation and drive we would love to hear from you!
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process youre welcome to let us know.
Please note that full Australian Working Rights is required for this role.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
