Pacific Eye Clinic Office Manager

Pacific University achieves excellence and distinction by investing in exceptional people to think care create and pursue justice in our world. We embrace discovery in a close and nurturing environment that leads to genuine transformation. Our community is diverse sustainable and dedicated to discovery and excellence in teaching scholarship and practice.

At Pacific University we thrive in an extraordinary environment surrounded by the beauty of the great Pacific Northwest with campus locations inForest GroveHillsboro and Eugene. We humbly acknowledge and thank the original caretakers of the lands on which we live work teach and acquire and share knowledge.

GENERAL DESCRIPTION OF POSITION:

Responsible for supervision of the clinic office staff and the financial and business office operations at the designated Pacific EyeClinic.

ESSENTIAL FUNCTIONS/MAJOR RESPONSIBILITIES

• Provides on-site supervision scheduling and training of clinic office staff and actively engages in routinebusiness operations at the center with an emphasis on providing optimal patient care and educational experiences.
• Serves as HIPAA clinic contact person provides information to patients protects the privacy of PHI and answers questions.
• Responsible for the posting of charges payments standard courtesy and social service adjustments. Applies third party billing expertise to properly determine coverage claims submission branch and effectively communicates financial obligations to patients. Collects patient balances at time of service and contacts patients if their account becomes delinquent.
• Responsible for management of the reception area which includes answering telephones scheduling general reception appointment confirmations posting charges and payments processing daily mail triaging patient problems and concerns bank deposits reconciling lab statements oversees maintenance of ophthalmic supplies in the exam rooms and supply cabinets keeping clinic office neat and organized and assisting all visitors.
• Assists with the initial and on-going computer system training for their staff.
• Maintains patient database including the proper coding of procedures; materials and diagnoses; demographic information; recording of appointments reschedules cancellations and no-shows.
• Collaborates with Administrative Specialist of Clinical Coding and Billing as needed for insurance claim support and coding processes.
• Works cooperatively with the Clinic Director opticians course instructors and attending doctors on duty to coordinate balanced educational experiences for interns and optimal care for patients. Performs all duties in a manner that contributes to the overall professional appearance and atmosphere of the center.
• Works closely with and reports to the Director of Clinical Operations to maintain efficient positive and compliant office operations.
• Serves as liaison between centers social service patients and agencies.
• Oversees timely preparation and distribution of correspondence. Typical correspondence may include: letters billing statements patient reports referral information acknowledgement of referrals and managed care documents.

SECONDARY FUNCTIONS

• Willingly performs other position-related or implied tasks and continuously explores ways to increase revenues improve operations enhance customer service and promote Pacific University College of Optometry Clinical Program.
• Perform other related duties as assigned.

JOB SCOPE

Performs duties independently with minimal supervision operating from specific and definite directions and instructions yet work is checked or verified on a frequent basis. Decisions are made within general university policy constraints but occasionally require independent decision making. Errors could affect the smooth and efficient operation of the office.

SUPERVISOR RESPONSIBILITY

Full supervisory responsibility for all the departments clerical technical and service personnel. This responsibility includes staff scheduling employee evaluation employee counseling and/or discipline approving any absences or overtime and making any recommendations for hiring terminations pay changes job changes and training.

EDUCATION AND/OR EXPERIENCE

• High school diploma required. Bachelors degree preferred or equivalent work experience.
• Previous experience working in a health care facility with an emphasis in medical insurance billing. Experience in vision care preferred but not required.

REQUIRED KNOWLEDGE SKILLS ABILITIES & BEHAVIORS:

• Communicates effectively with students faculty staff and the public appropriate to the age of the individual served.
• Builds on basic learning and carries it from one situation to another.
• Demonstrates critical thinking skills in problem solving and decision-making.
• Asks questions and seeks assistance.
• Takes responsibility to eliminate the source of problems.
• Demonstrates confidentiality regarding information pertaining to all students faculty and staff.
• Maintains proper appearance and personal conduct for the employees particular job.
• Uses effective communication skills taking into consideration body language filters listening paraphrasing and questions.
• Demonstrates ability to work in a team environment.
• Bilingual Spanish/English language required at the Cornelius location. Preferred but not required all other locations.
• Demonstrated ability to support and maintain diversity among students faculty and staff and works to establish and maintain a diverse and inclusive work environment.
• Ability to protect the confidentiality of all patient medical and financial information.
• Ability to respect the roles and challenges of staff students faculty College administration and other members of the University community.
• Professional appearance and a high level of self-motivation and interest in program development.
• Excellent verbal and written communication skills and the ability to apply good judgment and a professional manner when interacting with patients optometry students optometric physicians and others in the health care community.
• Strong word processing and database management skills. Working knowledge of computers standard office equipment and EHR (electronic health record systems).
• Ability to maintain accuracy in numerous detailed record-keeping tasks.
• Must comply with HIPAA rules and procedures as described in the Pacific University College of Optometry Privacy Policies and Procedures Manual.
• Must possess the skills and motivation necessary to work independently and as a team member.
• Must be willing to accept flexible working hours including Saturdays and assignments at other centers.
• Must be highly organized flexible sensitive to meeting deadlines and able to exercise good judgment in prioritizing and developing efficient work methods.

WORKING CONDITIONS

Clinic office environment.

PHYSICAL ACTIVITIES

Stooping Kneeling Crouching Crawling Reaching Standing Walking Pushing Pulling Lifting Grasping Feeling Talking Hearing Repetitive Motion.

PHYSICAL REQUIREMENTS

Medium Work andVisual Acuity

APPLICATION PROCESS

To apply please upload your resume and cover letter along with your Paycom application. Persons who do not follow and complete the application process are not applicants and will not be considered for employment.

Only qualified applicants will be contacted for an interview. During the selection process we will strive to provide timely notifications. The selection process may vary from recruitment to recruitment but typically includes multiple interviews and may take several weeks depending on the position. All qualified applicants will be notified once the selection process has closed.

Offers of employment at Pacific University are contingent upon proof of eligibility to work in the United States.

At Pacific University we are dedicated to offering experiences that are authentic holistic equity-minded and responsive. Our communal success rests on the recognition that complex problems and effective solutions are best approached by teams with a variety of diverse perspectives. and life experiences. As we continue to develop our equity practices we actively promote access to opportunities and equitable pay for all employees.

We who make up Pacific University aspire to become a community of purpose where everyone is enabled to be wholly and comfortably who they are; accountable for inclusive behaviors and practices; built on trust civility care openness and honest conversations often around critical subjects. We know that these values are critical to prepare for a global world with complex problems through an asset-based mindset so that every one is afforded an opportunity to succeed. We believe in fostering a workplace where every employee is respected their contributions are valued and they are provided opportunities to succeed.

COMPENSATION AND BENEFITS

We offer a comprehensive benefits package for qualifying employees. Current benefits include:

• Generous paid time off (for vacation holidaysincluding winter breakand sick leave)
• Medical coverage with alternative care options (with in-network services covered at 100% after payroll deduction)
• Comprehensive dental and vision plans
• Annual 9% retirement contribution after one year of service with no match required
• Free mental health appointments
• Tuition remission for employees and their dependent child(ren) who meet eligibility requirements
• Employer-paid life short-term disability and long-term disability insurance
• On-campus benefits including free access to our sports facility and library
• Discounts on campus food bookstore purchases clinic services and outdoor program gear rentals (including kayaks snowshoes and bikes)

EQUAL OPPORTUNITY EMPLOYMENT

Pacific University is an Equal Opportunity Employer and is committed to complying with all applicable laws including those concerning employment and workplace policies. We are committed to fostering a non-discriminatory and inclusive work environment. We are proud to encourage applications from individuals of all backgrounds including those from historically underrepresented groups.

NOTICE OF NONDISCRIMINATION POLICY

Pacific University makes all employment decisions without regard to race color national or ethnic origin ancestry age religion or religious creed disability sex gender identity and/or expression sexual orientation military or veteran status or any other characteristics protected by applicable law. Applicable laws include but are not limited to Title IX of the Education Amendments of 1972 Section 504 of the Rehabilitation Act of 1973 Title VII of the Civil Rights Act of 1964 the Age Discrimination Act and the Americans with Disabilities Act of 1990. Questions or complaints may be directed to the Vice President for Academic Affairs at 2043 College Way Forest Grove OR 97116 or via email at .