Lead/Senior Customer Success Manager â Commercial & SMB (US Shift)
Lead/Senior Customer Success Manager â Commercial & SMB (US Shift)
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Job Description
We are looking for a Senior Customer Success Manager atSeekOut you will own the full post-sale lifecycle for a portfolio of both commercial and SMB customers in the US market. This includes direct responsibility for adoption retention renewals and expansion across your accounts.
You will serve as a strategic advisor to recruiting and HR leaders who rely on SeekOuts AI-powered talent intelligence platform to attract retain and grow top talent. Your role is central to helping customers achieve outcomes aligned with their talent goals while driving long-term account value. This is a night-shift role (US hours) and recent experience working in US time zones is mandatory. The position is Bangalore-based and requires in-office presence at least three days per week.
What you will be doing:
Customer Lifecycle Ownership
- Own end-to-end success for both commercial and SMB accounts from onboarding through renewal.
- Lead lifecycle engagement including onboarding adoption planning regular check-ins and executive business reviews (QBRs).
- Build deep partnerships with stakeholders across TA recruiting operations and HR.
Renewals Retention & Expansion
- Own and forecast renewals and retention outcomes within your assigned book of business.
- Drive account growth by identifying expansion opportunities across use cases user groups and product modules.
- Drive expansion strategy across both SMB and Commercial accounts working directly with decision-makers to identify new use cases and increase platform adoption.
Account Health & Risk Management
- Monitor usage data engagement trends and stakeholder activity to assess account health.
- Identify and mitigate churn risks proactively using internal tools and cross-functional collaboration.
- Drive timely resolution of support issues and product friction points.
Strategic Enablement & Product Guidance
- Guide customers in maximizing the value of SeekOuts talent search advanced Boolean filters candidate engagement tools analytics and integrations.
- Act as a product expert capable of coaching customers on best practices in recruiting sourcing strategies DEI-focused search and workflow optimization.
- Deliver training and enablement that directly connects product functionality to recruiting outcomes and business goals.
Cross-Functional Collaboration
- Partner with Support Product and Engineering teams to escalate and resolve technical issues with clarity and urgency.
- Act as the customer advocate internallyhelping prioritize bugs enhancements and usability gaps through structured feedback.
Team Enablement & Mentorship
- Contribute to internal best practices lifecycle frameworks and enablement materials.
- Support junior team members through mentoring and sharing of customer engagement strategies.
What you should have:
- 8 years of experience in Customer Success or Account Management in B2B SaaS (required).
- Recent experience supporting US-based customers in a night shift role is mandatory.
- Proven success managing both SMB and Commercial accounts with ownership of renewals and expansions.
- Excellent communication and stakeholder engagement skills; capable of influencing recruiting and HR leaders.
- Analytical mindset with ability to leverage usage data and customer feedback for strategic actions.
- Strong understanding of the recruiting lifecycle Boolean search techniques and sourcing workflows is preferred.
- Experience with tools like Gainsight Salesforce and customer success analytics platforms is a plus.
- Location: Bangalore-based with a hybrid work model (3 days in-office per week).
You will be a great culture fit if you are:
- Highly motivated; a self-starter who enjoys the fast-paced startup environment is innovative adaptive and comfortable with ambiguity
- Coachable with an insatiable curiosity and eagerness to learn
- Collaborative yet competitive and tenacious
SeekOut:
SeekOut is a high-growth startup with headquarters in the Pacific Northwest. We empower companies to go beyond their existing tools to recruit diverse hard-to-find or unique talent. SeekOut was founded in 2017 by top executives and engineers from Microsoft with deep experience in search engines messaging machine learning Artificial Intelligence and natural language processing. Our AI-powered talent 360 platform enables talent acquisition teams to learn detail about any talent pool including hard to fill roles and the ability to source diverse talent. With best-in-class technology and breakthrough innovation SeekOut pushes the boundaries of whats possible with talent discovery analytics and engagement. SeekOut was recently added to theIA40 listfor the top private companies building intelligent applications as well as GeekWiresStartup of the Year. SeekOut just made a January 2022announcementabout raising $115 million in Series C funding and has been recognized as the number oneTalent Intelligence Softwareand as the leader for Enterprise Diversity Recruiting software.
Additional Information
SeekOutoffers great benefits including health/vision/dental transportation subsidies 401k education budgets ability to workremote onsite parking (if/when we go back to the office) snacks/lunches and more! We are an inclusive open energetic caring team that is learning and growing pulling in the same direction to deliver out sized results while still having fun.
If this sounds interestingApply Now or learn more at.
SeekOut condemns discrimination racism and racial injustice in all forms. Committed to attracting and retaining a diverse staff SeekOut will honor your experiences perspectives and unique identity. Together we strive to create and maintain working and learning environments that are inclusive equitable and welcoming. We are accelerating our efforts through our products and policies totake actionand advance definitive measurable policies and practices that eliminate racism and discrimination.
SeekOut is proud to be an equal opportunity employer. We are committed to inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact .
#LI-REMOTE
Required Experience:
Manager
Employment Type
Part-Time
