Senior Customer Operations Professional (temporary assignment for 1 year)

Job Description

We are looking for a new member of our Customer Operations team in Bucharest. In this role you will be dealing with challenges connected to deliveries of our products to customers. If you are a person who enjoys communication with various partners (customers internal colleagues external transportation partners) has an eye for the details and enjoys working with data dont hesitate and apply!

Core Responsibilities:

1. Order Management

• EDI Orders processing and super user
• Fully understand and work within each customers specific framework to ensure customers orders are processed in the most efficient manner
• Manual order entry as required
  

2. Customer claims and returns

• Investigate claims ensuring that required information is accurate and processed in agreed timelines with necessary approvals
• Coordinate the return of physical goods with customers transportation company and warehouse staff
• Creation of credit and debit notes in SAP
  

3. Reporting and presentations

• Manage and report on inventory levels (ATP reports) identifying out of stock and closed items and communication to the wider team for their action
• Manage and report on quotations proactively following up on overdue and variances
• Fill rate reporting to customers and internally
• Represent customers and their concerns in team & business meetings Customer Service and Logistics
  

4. Customer Service and Logistics

• Answer customer inquiries to improve customer satisfaction levels
• Communication with 3PL and warehousing suppliers as appropriate
• Assistance with customer claims investigations where appropriate
  

5. Change Management

• Analyze internal partners and external customers needs to improve order management processes
• Identify and deliver initiatives for improvements related to business processes

Play your part in our team succeeding!

This role reports to the Senior Customer Operations Manager for HURO (Hungary&Romania) and provides support to the Operations team through displaying a commitment to the LEGO values high collaboration with internal and external partners and attention to details.

Do you have what it takes

• Customer Service/Order Management FMCG or third-party logistics background preferred
• Proven strong collaboration with internal & external teams
• High attention to detail & accuracy
• Flawless communication and presentation skills
• Proficiency in Microsoft Office tools in particular Excel and SAP (Must have)
• Problem solving skills
• Fluent language skills in Romanian&English

#li-ph

Applications are reviewed on an ongoing basis. However please note we do amend or withdraw our jobs and reserve the right to do so at any time including prior to any advertised closing date. So if youre interested in this role we encourage you to apply as soon as possible.

Whats in it for you

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount We know youll love to build so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible youll be rewarded through our bonus scheme.

Workplace - When you join the team youll be assigned a primary workplace location i.e. one of our Offices stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity creativity and imagination inspire everything we do. We strive to create a diverse dynamic and inclusive culture of play at the LEGO Group where everyone feels safe valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeksto encourage applicants from all backgrounds (eg. sex gender identity or expression race/ethnicity national origin sexual orientation disability age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Childrens Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening as a condition of the offer.

Thank you for sharing our global commitment to Childrens Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO team today.