Customer Solutions Manager
Customer Solutions Manager
Posted on :
05-07-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 118200 - 204300
Vacancy
1 Vacancy
Posted on :
05-07-2025
Job Description
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform offering over 175 fully featured services from data centers globally. Millions of customersincluding the fastest-growing startups largest enterprises and leading government agenciesare using AWS to lower costs become more agile and innovate faster.
AWS is seeking a Customer Solutions Manager (CSM) to engage directly with customers and help them realize the immense benefits derived through migrating to the cloud. This role is focused on accelerating the customer cloud journey maximizing customer value delivering a frictionless experience and ensuring our customers capture the full potential and sustainable business advantages of migrating to the AWS cloud.
A CSM facilitates migration initiatives and utilizes their technical acumen program management organizational change management and communication skills to influence a broad range of multidisciplinary teams - aligning sales solution architecture support product professional services and partners to optimize customer outcomes. A CSM works with customers and AWS stakeholders to define strategic roadmaps break them into actionable initiatives define scope capture and track business and technology success criteria identify appropriate resources to execute complex technical and organizational change management plants set goals track and report progress develop schedules and communicate at all levels to deliver results. CSMs assess risks anticipate bottlenecks provide critical issue management balance trade-offs and encourage risk-taking to maximize business value. A CSM evangelizes on behalf of AWS and influences customers at an executive level to allocate appropriate resources to achieve goals. In the end the CSM role is responsible for the alignment of cloud transformational programs (technical operational organizational and educational) that span traditional IT teams and business units to accelerate our customers journey to the cloud.
At AWS we value critical thinking self-motivation and the ability to deal with ambiguity. You should bring a cool head extensive technical background be detail oriented have excellent problem solving abilities and be an exemplary verbal and written communicator. Your technical expertise and operational excellence will influence your teams decisions and help us drive robust customer solutions. We are passionate about people who innovate use data to make decisions and can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience and contributing to a team goal.
AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
The successful candidate will:
- Demonstrate excellent customer service skills through all levels of an organization.
- Maintain an in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing to unlock opportunities for customers.
- Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery.
- Accelerate customer adoption through education and engagement.
- Assist customers in identifying use cases for priority adoption of AWS as well as best practice implementations.
- Assist in developing long-term strategic relationships with key accounts.
- Manage time efficiently meet personal goals and work effectively with other members of the sales and marketing team.
- Travel up to 25% as necessary.
About the team
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
-5 years leading large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion
-2 years in a customer-facing role engaging with customer executives technologists and/or partners to solve business problems with advanced technologies
-Demonstrated ability to work with both technical and non-technical individuals.
-Bachelors Degree in science technology engineering math business or equivalent experience.
Ability to travel 25% to 35% as needed.
-Direct experience implementing cloud services including migrations and modernization projects
-Effective written and oral communication skills spanning executive leadership business and technical disciplines.
-Experience in a lead role supporting large technology driven transformation projects.
-Maturity judgment negotiation/influence skills analytical skills and leadership skills.
-Ability to credibly coordinate between project teams and customers to meet unique customer requirements.
-AWS technical certification.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118200/year in our lowest geographic market up to $204300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
AWS is seeking a Customer Solutions Manager (CSM) to engage directly with customers and help them realize the immense benefits derived through migrating to the cloud. This role is focused on accelerating the customer cloud journey maximizing customer value delivering a frictionless experience and ensuring our customers capture the full potential and sustainable business advantages of migrating to the AWS cloud.
A CSM facilitates migration initiatives and utilizes their technical acumen program management organizational change management and communication skills to influence a broad range of multidisciplinary teams - aligning sales solution architecture support product professional services and partners to optimize customer outcomes. A CSM works with customers and AWS stakeholders to define strategic roadmaps break them into actionable initiatives define scope capture and track business and technology success criteria identify appropriate resources to execute complex technical and organizational change management plants set goals track and report progress develop schedules and communicate at all levels to deliver results. CSMs assess risks anticipate bottlenecks provide critical issue management balance trade-offs and encourage risk-taking to maximize business value. A CSM evangelizes on behalf of AWS and influences customers at an executive level to allocate appropriate resources to achieve goals. In the end the CSM role is responsible for the alignment of cloud transformational programs (technical operational organizational and educational) that span traditional IT teams and business units to accelerate our customers journey to the cloud.
At AWS we value critical thinking self-motivation and the ability to deal with ambiguity. You should bring a cool head extensive technical background be detail oriented have excellent problem solving abilities and be an exemplary verbal and written communicator. Your technical expertise and operational excellence will influence your teams decisions and help us drive robust customer solutions. We are passionate about people who innovate use data to make decisions and can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience and contributing to a team goal.
AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
The successful candidate will:
- Demonstrate excellent customer service skills through all levels of an organization.
- Maintain an in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing to unlock opportunities for customers.
- Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery.
- Accelerate customer adoption through education and engagement.
- Assist customers in identifying use cases for priority adoption of AWS as well as best practice implementations.
- Assist in developing long-term strategic relationships with key accounts.
- Manage time efficiently meet personal goals and work effectively with other members of the sales and marketing team.
- Travel up to 25% as necessary.
About the team
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
-5 years leading large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion
-2 years in a customer-facing role engaging with customer executives technologists and/or partners to solve business problems with advanced technologies
-Demonstrated ability to work with both technical and non-technical individuals.
-Bachelors Degree in science technology engineering math business or equivalent experience.
Ability to travel 25% to 35% as needed.
-Direct experience implementing cloud services including migrations and modernization projects
-Effective written and oral communication skills spanning executive leadership business and technical disciplines.
-Experience in a lead role supporting large technology driven transformation projects.
-Maturity judgment negotiation/influence skills analytical skills and leadership skills.
-Ability to credibly coordinate between project teams and customers to meet unique customer requirements.
-AWS technical certification.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118200/year in our lowest geographic market up to $204300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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