IT Operations Manager

Job Description

Position: IT Operations Manager

Reports to: Director of IT

Location: Indianapolis IN (hybrid)

Status: Full-time Exempt

Background:

Girls Inc. inspires all girls to be strong smart and bold through direct service and advocacy. We work with schools and communities to provide mentoring relationships safe spaces and evidence-based programming that are proven to help girls succeed. Girls build the knowledge skills and confidence to lead change in their lives and effect change in the world. Girls Inc. also works with and for girls to advance legislation and policies that increase opportunities for all girls. Together with partners and supporters we are building a new generation of leaders. Join us at .

Summary:

We are seeking a skilled and proactive IT Operations Manager with a particular focus on Microsoft 365 (M365). The ideal candidate will help to design manage and support our Microsoft 365 environment and have deep technical expertise in M365 services including Exchange Online Teams SharePoint OneDrive Intune Viva Engage Power Platform and Microsoft Entra ID (formerly Azure AD). The ideal candidate is also a hands-on leader who can manage vendors consultants and systems while continuously improving operational efficiency user satisfaction and completing strategic initiatives. The candidate will help manage the hardware environment of Girls Inc. which includes laptops monitors printers and other peripherals required for the day-to-day productivity of staff.

Working together with the Director of IT and leaders across the organization the role will be that of an IT generalist which involves collaboration with cross-functional teams providing training and being informed about advancements in technology to drive adoption and effectiveness. The role also transforms raw data into actionable insights through dashboards reports and visualizations. The candidate should have a general background in IT operations including: (End User Computing Network Infrastructure Cloud Data).

Responsibilities:

• Design and administer M365 services including:

o Exchange Online (email mail flow retention policies)

o Microsoft Teams (voice video collaboration)

o SharePoint Online & OneDrive

o Microsoft Entra ID (identity and access management)

o Microsoft Intune (device and application management)

o Defender for M365 (security & compliance)

• Administer tenant settings:

o Manage user accounts licenses and permissions within the M365 environment.

o Implement security groups policies compliance settings and conditional access policies.

o Troubleshoot and resolve issues related to M365 services

• Provide training documentation and support to users and IT colleagues.
• Device Imaging (ordering laptops and using Intune to image them) wiping devices and managing refresh circles.
• Manage inventory and deployment of Hardware components used by staff such as laptops printers monitors camera mouse cables etc.
• Provide out of hours or on-call support as required.
• Support the Girls Inc Network infrastructure working with vendors.
• Service Delivery: Ensure IT services (help desk end-user support incident management etc.) meet agreed-upon service levels. This would be done by supervising the managed Service Provider Girls Inc is currently using.
• Process Optimization: Develop and document IT policies procedures and workflows to improve service efficiency and reliability
• Project Management: Lead or support IT operational projects such as system upgrades deployments and migrations.
• Vendor Management: Manage relationships & contracts with IT service providers consultants and suppliers
• Monitoring and Reporting: Track performance metrics generate operational reports and recommend improvements based on data.
• Data Collection & Management: Gather and clean data from various internal and external sources ensuring accuracy and integrity.
• Reporting & Visualization: Design and maintain dashboards reports and KPIs to communicate insights using tools such as Power BI or Excel.
• Other duties as assigned

Qualifications:

• Bachelors degree in information systems Computer science or a related field and/ or equivalent work experience.
• 3 years of hands-on experience managing and supporting Microsoft 365 environments.
• 3 years experience working across multiple IT service lines including Helpdesk End User Computing Infrastructure and Network.
• Strong expertise in Microsoft Exchange Online Teams SharePoint OneDrive and Entra ID.
• Knowledge of Salesforce.
• Familiarity with cloud data platforms (Azure and/ or AWS).
• Experience with Microsoft Intune and mobile device management (MDM/MAM).
• Excellent troubleshooting skills and customer service orientation.
• Ability to manage deadlines and work flexibly.
• Proven ability to manage conflict drive results and coach colleagues.

Preferred Qualifications:

• Microsoft certifications such as:

o MS-102: Microsoft 365 Administrator

o MD-102: Endpoint Administrator

o SC-300: Identity and Access Administrator

o Microsoft 365 Certified: Administrator Expert

• IT certifications such as: ITIL PMP or CompTia certifications preferred

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to access and navigate each department at the organizations facilities

Girls Inc. Benefits:

• 2-day hybrid work schedule out of our New York office
• Vacation Sick & Personal Time 11 company holidays
• Healthcare vision and dental insurance
• Gente Card (HRA benefit) provided by Girls Inc.
• 401(k) available with up to a 5% employer match
• Wellness Stipend
• Fun friendly office environment
• Professional development opportunities

OUR MISSION

To inspire all girls to be strong smart and bold.

OUR VALUES

The Girls Inc. Strategic Plan Leveraging the Network and the Brand reaffirmed the values that underlie our work:

• Respect the dignity of each human being.
• Recognize and support the strength in every girl.
• Appreciate embrace and advance diversity.
• Drive for results anchored in accountability.
• Operate collaboratively.

Equal Opportunity Employment Opportunity & Non-Discrimination Policy

At Girls Inc. employment is based upon ones capabilities and qualifications. It is the policy of Girls Inc. to ensure equal employment opportunity without discrimination or harassment on the basis of race color sex religion national origin citizenship pregnancy sexual orientation gender identity age disability genetic information military status and political belief or any other protected characteristic as protected by law. Girls Inc. prohibits and will not tolerate any such discrimination or harassment by supervisors or employees. Girls Inc. will not tolerate harassment of our employees by anyone including vendors.

The policy of Equal Employment Opportunity and non-discrimination applies to all policies and procedures relating to recruitment hiring training evaluation promotion compensation benefits transfer layoff termination and all other privileges and conditions of employment.

Employees questions or concerns relating to Equal Employment Opportunity discrimination and harassment should be referred to the Office of People and Culture. Appropriate disciplinary action will be taken against any employee violating this policy.

As a measure of creating awareness Girls Inc. will include the statement Equal Opportunity Employer in all advertisements and job postings.

Our Workplace

We believe that in order to be most effective in generating positive and measurable outcomes for the girls we serve we must always value what makes each of us unique. We must respect and appreciate the multitude of ideas approaches and perspectives that result from people of different backgrounds cultures lifestyles and experiences coming together for a common purpose. We must not discriminate against anyone for any reason.

We also believe that our organization should mirror the girls and communities we serve so our Girls Inc. community of management staff and volunteers reflects the girls and young women who participate in our programs.