Manager, Carrier Engagement - LTL
Manager, Carrier Engagement - LTL
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1 Vacancy
Job Description
Why project44
At project44 we believe in better.
We challenge the status quo because we know a better supply chain isnt just possibleits essential. Better for our customers. Better for their business. Better for the world.
With our Decision Intelligence Platform Movement were redefining how global supply chains operate. By transforming fragmented logistics data into real-time AI-powered insights we empower companies to connect instantly see clearly act decisively and automate intelligently. Our Supply Chain AI enhances visibility drives smarter execution and unlocks next-gen applications that keep businesses moving forward.
Headquartered in Chicago IL with a 2nd If youre driven to solve meaningful problems leverage AI to scale rapidly drive impact daily and be part of a high-performance team we should talk.
We are seeking a Manager Carrier Engagement - LTL to build and nurture relationships with our LTL network of carriers. This role requires a data-driven problem solver who is adept at analyzing data identifying data trends continuously questioning the status quo researching innovative solutions and driving projects to completion. You will be a leader LTL network expert technical project manager and an efficient operator driving improvement and excellence with our network partners
Key Responsibilities
Relationship Management & Performance Optimization
- Build and maintain trust-based strategic relationships with carriers to drive mutual success.
- Lead regular performance reviews and Quarterly Business Reviews (QBRs) to ensure alignment on expectations goals and improvement initiatives.
- Set clear performance benchmarks and timelines guiding carriers through issue resolution and continuous improvement plans.
- Partner with internal teams (e.g. Customer Success Product Engineering and Support) to resolve carrier-related challenges and ensure accountability.
Data Analysis & Continuous Improvement
- Conduct deep-dive analyses using Excel and BI tools (e.g. Tableau Looker) to uncover performance trends root causes and areas for operational improvement.
- Monitor real-time performance and proactively resolve exceptions or disruptions to ensure service continuity.
- Translate data insights into clear actionable strategies driving initiatives that enhance carrier performance and reliability.
API Technical Troubleshooting
- Understand and interpret API activity and logs to support troubleshooting efforts related to carrier integrations.
- Collaborate with technical teams to resolve data exchange issues using tools like Postman and log analysis platforms.
- Provide feedback to improve integration efficiency and recommend product enhancements based on recurring technical challenges.
Stakeholder Engagement & Communication
- Serve as the primary point of contact between carriers and internal stakeholders ensuring alignment and consistent communication.
- Collaborate with carriers and internal teams to drive product adoption support feature rollouts and maximize value through deep product knowledge and strategic enablement.
- Represent carrier needs in internal discussions balancing operational priorities with customer satisfaction.
- Deliver compelling presentations and updates to both internal leaders and external partners on performance roadmaps and strategic initiatives.
Execution & Ownership
- Operate as a self-starter managing multiple projects and deliverables in a fast-paced cross-functional environment.
- Maintain strong organizational discipline to meet deadlines and drive tasks to completion.
- Act with urgency and accountability balancing long-term strategic planning with near-term execution.
Requirements & Preferred Skills
Experience
- 4 years of experience in one or more of the following areas: Account Management Project Management Performance Management Supply Chain Logistics Transportation Operations Carrier Relations Procurement or Sales.
Technical Proficiency
- Strong understanding of REST APIs JSON and HTTP protocols.
- Proven ability to analyze API logs and troubleshoot integration issues using tools like Postman.
- Familiarity with common authentication methods (e.g. OAuth API keys).
- Advanced Excel skills; experience with reporting/BI tools such as Tableau Looker or similar platforms.
Data & Reporting
- Highly data-driven with the ability to create and interpret reports at both tactical and executive levels.
- Strong analytical skills with a focus on identifying trends issues and opportunities.
Collaboration & Communication
- Excellent presentation skills with experience presenting to carriers customers and internal leadership.
- Strong cross-functional collaboration skills; able to work effectively with diverse internal teams.
Problem Solving & Execution
- Demonstrated problem-solving capabilities and a proactive approach to managing risks and opportunities.
- Strategic thinker who is comfortable with hands-on execution to deliver results.
Organizational Skills
- Highly organized detail-oriented and able to manage multiple priorities under tight deadlines.
- Self-starter with the ability to thrive in a fast-paced dynamic environment.
Customer Focus & Agility
- Deep commitment to customer and carrier satisfaction with a focus on operational excellence.
- Quick learner with the ability to rapidly grasp industry-specific knowledge and new technologies
In-office Commitment: Employees are expected to contribute to our collaborative culture by working in the office three days weekly (Tuesday - Thursday).
Diversity & Inclusion
Were designing the future of how the world moves and is connected through trade and global supply chains. We can only deliver a truly world-class product and experience if our teams are as diverse and unique communities we are building for. So its up to us to create a company where anyone can bring their authentic self to work everyday. Were constantly working to improve and we accept our responsibility to elevate the voices left in the margins. Its on every one of us.
Our focus on inclusion manifests in the way we hire the customers we serve and the regions we prioritize. Were building a company that every one of us at project44 is proud to work for: a company that celebrates you for being you.
We pride ourselves on celebrating everyone project44 is an equal opportunity employer actively working on creating a diverse and inclusive work environment where underrepresented groups can thrive. If you share our values and our passion for helping the way the world moves wed love to review your application!
For any needed accommodations during the hiring process please email Even if you dont meet 100% of the above qualifications you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the roles requirements
Required Experience:
Manager
Employment Type
Full Time
