Front Office Administrative Assistant

Summary:

This position is the first contact for most of our clients will have with Grace Counseling. They are also the primary person for Grace Counseling outreach efforts maintaining Charity Tracker with demographics and our Electronic Health Record primary person coordinating Interns (including screening scheduling them for interviews managing their schedules background and onboarding process and training).

Position Responsibilities:

• *The Front Desk Administrative Assistant performs front desk receptionist duties. They will be one of the primary points of contact for visitors and clients monitor access to the campus and answer the phones.
• *Assist with front desk receptionist duties at Grace Counseling. Greeting visitors and clients monitor access to the center open mail schedule clients process payments and answer the phones.
• *As EHR/Charity Tracker/Give PULSE administrator the client care coordinator inputs clients and providers in the system and schedules clients for services.
• Coordinate all Outreach Activities including finding volunteers to participate getting the materials together to take to the shows and other duties as assigned.
• *The Front Desk Admin Assistant assists when medical records need to be scanned and is the primary point of contact for those needing copies of medical records.
• *The Front Desk Admin Assistant will focus on collecting demographics and statistics to enter into Charity Tracker for reports and grant proposals as well as PQI reporting.
• *Works as back up to Office Administrator on Credentialing Grace Counseling staff and interns in provider data sources so that the maximum amount of billing can be obtained for each staff
• *Is the contact for Grace Counselings staff and interns to help them with any problems or concerns they have with entering case notes and converting them into billable units.
• Must complete all professional development training in a timely manner
• Must be sensitive to the service populations cultural and socioeconomic characteristics
• Adhering to safety training and protocols on a daily basis and taking precautionary measure to ensure the safety and well-being of self others.
• Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information services rendered to clients donors names and gifts internal and external investigations or results of any investigations and financial information.
• Adherence to the Code of Conduct and the Faith and Moral Policy is mandatory.
• Every employee is required to take a solution-oriented approach in their interactions and undertakings as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization.
• Other duties as assigned by Senior Director.

Competencies

Adaptability

Advocacy

Building Collaboration

Communication

Solution Oriented

Minimum Qualifications:

• Education
  • High school diploma
• Experience
  • Minimum of 3 years experience in customer service.
  • Preferred Medical Billing experience with experience in Behavioral Health Billing and/or CPT coding experience. Will train the right candidate.
• License and Credentials
  • Reliable transportation
  • Valid driver license
  • Must have a clean driving record
  • Valid vehicle insurance
  • Medical Billing Certification preferred

Minimum Knowledge and Skills:

• Minimum of 1 years experience in customer service and other office administrative tasks.
• Preferred to have a working knowledge of billing practices accounting reports and insurance claims;
• Experience with computer software and multi-line phones (i.e. Microsoft office AdvanceMD/EHR software preferred);
• A solid grasp of HIPPA standards and Mental Health or ability to obtain this within 3 months of starting position.
• Must be detail oriented organized self-motivated work well independently and on a team;
• Must have good written and verbal skills;
• Must have good critical thinking and problem solving skills.

Disclaimer:

This is not necessarily an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the job description or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload etc.) ** This is a Grant funded position and salary is dependent on funding availability. Position can be eliminated at any time because of lack of funding to support this position.**

Catholic Charities is an Equal Opportunity Employer. To view this and other employment opportunities please visit our website at . You must apply through our website and complete the application and upload your resume. No phone calls please. If you are chosen for an interview you will be contacted.