Head of Client Success (Orthodontic & Dental Marketing Agency)

HIP Creative a leader in orthodontic marketing and growth strategies seeks a dynamic Head of Client Success to lead a team of 10 Marketing Strategists Onboarding Specialists and Support Specialists. In this role youll collaborate with internal teams on innovative digital marketing strategies while also driving performance mentorship and team development. Youll manage extensive partner communications lead strategic training initiatives and provide coaching to ensure the success of both our partners and your team. This is the perfect opportunity for an experienced leader with a strong digital marketing background and a passion for driving results through people.

Must-Have Summary

Were seeking a proven leader with a strong background in both client success management and digital marketing strategy capable of overseeing high-volume partner relationships while driving measurable business outcomes. The ideal candidate has 1.5 years of experience managing and scaling client success teams (10 direct reports) paired with 3 years of hands-on marketing expertise across platforms such as Google Ads Meta Ads SEO and web optimization.

This role requires a strategic consultant mindset with the ability to create growth frameworks evolve service delivery models and influence client retention and expansion at scaleup to 250 partners simultaneously. You must bring a process-oriented approach fluency in tools like HighLevel and ClickUp and a passion for building and refining training QA and operational systems.

Strong communication is essentialyoull lead escalations mentor team members and collaborate cross-functionally with confidence and clarity. A track record of data-informed decision-making goal ownership and results-driven leadership is critical. Agency experience is a must and experience in healthcareespecially dental or orthodonticis a strong plus.

This is a high-accountability role with full ownership ideal for someone who thrives independently embraces challenge and is eager to have a lasting impact. Remote-friendly with one annual trip to Pensacola required.

OVERVIEW

As a Head of Client Success youll play a pivotal role in coaching and collaborating with internal teams to optimize digital marketing strategies and maximize ROI for practice ownersall while leading a high-performing internal team of 10. Your day-to-day responsibilities include:

Team Leadership
Lead manage and coach a team of 10 team members across the Partner Success Onboarding and Support departments. Your role includes goal setting performance reviews process improvements and professional development to drive team success.

Partner Communication and Marketing Performance Oversight
Oversee all partner communications including email text messages and Zoom calls to ensure timely thorough and precise responses to all partner questions and concerns. Manage and coach the Partner Success team to uphold a high standard of communication excellence ensuring that every interaction is solutions-oriented proactive and aligned with HIPs service standards.

Internal Collaboration and Problem-Solving

Collaborate cross-functionally with internal HIP teams to promptly address partner needs and drive continuous improvement in service delivery and marketing performance. Work closely with teams across departments to solve challenges related to lead quality ad spend optimization CRM functionality and training website updates SEO strategy and team operations. Apply critical thinking to diagnose issues develop actionable solutions and ensure clear timely communication that supports both internal alignment and partner success.

RESPONSIBILITIES

• Lead Manage and Coach a Cross-Functional Team: Oversee the performance and development of a team of 10 people ensuring high standards across execution communication and service delivery.
• Internal Strategic Training Facilitation: Lead and support internal training calls designed to empower team members with the knowledge and skills needed to optimize digital marketing initiatives. Focus on developing strategic expertise enhancing technical capabilities and ensuring consistent execution across all partner accounts.
• Partner Management: Oversee and maintain relationships with 250 partners ensuring high-value communication via email SMS (via CRM) phone Zoom and Slack.
• Develop and Drive Digital Marketing Strategies: Collaborate with internal team members and partners to craft tailored strategies in paid search social media marketing SEO and web performanceall focused on driving measurable ROI.
• Performance Optimization: Analyze campaign results and team KPIs making strategic decisions to improve outcomes for both partners and team performance.
  
• Software Proficiency: Utilize multiple toolsHighLevel (CRM) ClickUp (project management) analytics dashboards and communication platformsto maintain seamless operations.
• Cross-Department Collaboration: Work closely with other HIP departments to align strategies ensure consistency and enhance service execution.
• Industry Knowledge: Maintain or quickly develop a strong understanding of the orthodontic and dental industries to provide partners with informed recommendations.

REQUIREMENTS

Leadership & Marketing

• 1.5 years leading and training customer/client success teams ideally 10 direct reports
• 3 years of experience in digital marketing strategy including Google Ads Meta Ads SEO social media marketing and website optimization

Strong Communicator & Escalation Leader

• Excellent written and verbal communication clear persuasive empathetic
• Confident handling client escalations and cross-functional collaboration
• Proven ability to coach mentor and scale high-performing teams

Strategic Consulting Expertise

• Track record of creating and implementing client growth strategies that drive business outcomes (revenue retention expansion)
• Experience building or evolving consulting frameworks and advisory curricula
• Proven ability to oversee the relationships of up to 250 partners simultaneously while delivering consistent high-quality service

Process & Systems Fluency

• Strong operational mindset with hands-on experience in CRMs and project tools (High Level and ClickUp preferred)
• Skilled at optimizing team workflows QA processes and internal communication

Training & QA Focus

• Experience designing onboarding training programs and quality standards for advisory teams
• Strong coaching instincts: knows how to develop leaders and individual contributors

Data-Driven & Results-Oriented

• Uses data to monitor client health and team performance
• Drives results through metrics KPIs and continuous improvement

Agency or Healthcare Vertical Background (Orthodontic/Dental preferred)

• Experience in a marketing or service-based agency and understands the nuances of servicing multiple clients at once
• Bonus: Knowledge of the orthodontic/dental industry or at a minimum healthcare service-based clients

General

• Reliable high-speed internet and a distraction-free remote workspace
• Travel to Pensacola once/year for a departmental meeting

ABOUT HIP

At HIP we dont have clientswe have partners. Everything we do is rooted in a collaborative mindset where we grow together and succeed together. Our core values arent just words on a slide; theyre how we show up every day to make a difference for our partners their teams and their communities.

Bring Your Genius

What are you passionate about What gets you in a flow state where work doesnt feel like work Everyone here has something theyre great ata zone where they can bring energy passion and focus. Thats your genius. Its not about just showing up; its about showing up with purpose and using your unique talents to push us all forward.

Elevate Others

Success isnt about climbing the ladder alone. Its about lifting others up along the way. Whether its mentoring a teammate helping a partners team crush their goals or just stepping in to support someone were here to make sure everyone around us wins. Elevating others isnt just a nice ideaits how we get better together.

Drive Value

Its not about just checking the boxes. Its about asking is this actually working Does this help our partners succeed If somethings not driving value we rethink it. Were here to add real measurable resultsnot fluff. And sometimes that means going beyond the usual playbook to figure out whats best for this partner right now.

Own It

This is simple: take responsibility. If youre in a role own it. If something needs fixing fix it. No passing the buck. We trust every person here to show up take charge and deliver. Its not about perfection; its about stepping up and doing the worktogether.

These arent just ideastheyre what make us HIP. Lets live them out every single day.

Brand Promises

At HIP these promises guide how we serve our partners every day. They reflect what we stand for and how we ensure meaningful impact.

We Are More Than Marketing

Its not just about running ads or generating leads. Thats just the starting point. HIP goes deeper to help partners grow their practices strengthen their teams and build scalable systems. Marketing is only one piece of the puzzle. The bigger picture is about transforming practices for long-term success.

We Provide a Holistic Approach

Everything in a practice is interconnectedoperations team structure marketing and patient experience. HIP takes a step back to look at the full picture. Its not about quick fixes but about ensuring that every piece works together to create sustainable growth.

We Provide a White Glove Experience

HIP aims to deliver an elite level of service in every interaction. Whether its a call a meeting or a solution partners should feel valued and supported at every step. Its about creating an experience where partners know their success is always the priority.

We Go Beyond the Business

HIP is focused on building real relationships with partners. Its not just about numbers or transactionsits about understanding their goals challenges and vision. When theres trust and connection the partnership goes beyond just business. It creates a foundation for mutual success.

BENEFITS

• 401(k) matching
• Dental Insurance
• Health Insurance
• Vision Insurance
• Life Insurance
• PTO eligibility after 90 days of hire (10 vacation days the first year of service unlimited PTO starting year two flexible partial days and sick/ personal days)
• Remote position (You MUST be located in the US.)

SCHEDULE

• 8-hour shift (You will be expected to track time.)
• 8 am- 5 pm CST
• Monday to Friday

COMPENSATION

• $75000- $100000 (depending on experience)
• Full-time W2 position for domestic candidates ONLY