Office Coordinator - Patient Registration
Office Coordinator - Patient Registration
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1 Vacancy
Job Description
Job: Office Coordinator
Classification: Hourly/Non Exempt
Job Category: 5 Administrative Support Workers
Position Summary
The Office Coordinator assumes responsibility for the smooth and effective operations of the clerical billing admission/registration and patient scheduling aspects of the clinic including financial tracking of revenues.
Essential Functions
-Schedules patient appointments on a rotational basis for physician assignment based on insurance participation medical staff by-laws restrictions and physician preference.
-Makes appointment confirmation calls to patients one day prior to scheduled appointment.
-Tracks cancelled appointments and reschedules patients.
- Coordinate with Center leadership to maximize daily patient census
- Greet patients and other visitors answer and route calls to appropriate staff
-Answers the phone promptly (within 3 rings) in a positive professional manner.
-Arranges for all follow-up tests/procedures for patients as required.
-Coordinates billing program with hospital.
-Enters all patient/client demographics charges and insurance information with a minimum of 98% accuracy.
-Reconciles charges daily by utilizing the daily charge entry report.
-Ensures that all necessary chart forms are on the charts for the patient visits.
-Ensures timely completion of the chart per hospital policy in order for it to be sent to medical records.
-Enters database information accurately within 24 hours of patient visit in the absence of the data coordinator.
-Verifies insurance coverage and advises all patients of the therapy tests and procedures covered by the payer source.
-Maintains and completes assigned reports (telephone log hospital budget variance ancillary services) and delivers to Program Director by the 3rd working day of each month.
-Maintains a current list of insurance plans that each Wound Healing Center physician participates in.
-Adheres to and follows all patient experience initiatives.
-Reports to and departs from work on time and as scheduled.
-Performs other duties as assigned.
-Must be able to deal with stress while maintaining composure.
- Solution driven. Collaborates with clinical manager program director and clinic staff to initiate timely and effective action plans.
-Follows and adheres to TRMC vaccine policy(s) mandated by the Centers for Medicare & Medicaid Services (CMS).
Work Experience
-Five years experience in a medical work environment preferred.
Education
-Associate degree in business administration/systems or previous office administration experience preferred.
-Computer literacy and positive interpersonal relationship skills preferred.
Physical Demands and Work Environment
Lifting/Carrying Pushing/Pulling
Lbs % Time lbs % Time
Movement % Time
Bend/Stoop/Twist 0-33
Crouch/Squat 0-33
Kneel/Crawl 0-33
Reach Above Shoulder 0-33
Reach Below Shoulder 0-33
Repetitive Arm None
Repetitive Hand 0-33
Grasping 0-33
Squeezing 0-33
Climb Stairs None
Walking Uneven 0-33
Walking Even 34-66
Environment % Time
Indoors 67-100
Outdoors 0-33
Extreme Heat None
Dusty None
Excessive Noise 0-33
Equipment % Time
Motor Vehicles None
Foot Pedals None
Extreme Heat None
Dusty None
Excessive Noise 0-33
Work near % Time
Machinery None
Electricity None
SHARPS 0-33
Chemicals 0-33
Fumes 0-33
Heights None
Vision
Depth Perception Required
< 20 Required
Color Not Required
Peripheral Required
Endurance Hours at Once Total in 12HR
Sit 1 3
Stand 4 4.5
Walk 4 4.5
Required Experience:
IC
Employment Type
Full Time
