Hoarding Lead

Hours of Work: 35 per week

Closing date: 25th July 2025

Interviews: Beginning of August 2025

At MSV Housing were committed to making sure our customers have good quality safe homes and our Hoarding Lead is key to making this happen.

We are looking to recruit an enthusiastic individual to join our established team. Reporting to our Wellbeing & Tenancy Sustainment Manager our Hoarding Lead will provide one-to-one support to individuals in their homes helping them build trust and address hoarding concerns particularly those experiencing mental health issues.

In addition we are looking for candidates that have a passion to advocate on behalf of people and communities.

What do our Hoarding Officer do;

• Identify immediate safety needs and implement safeguarding practices in line with local authority protocols for vulnerable adults and children.

• Conduct needs and risk assessments develop support plans and help customers set and work towards SMART personal goals.

• Build trust with customers experiencing hoarding support de-cluttering efforts and explore underlying causes of hoarding behaviour.

• Liaise with colleagues partner agencies and families; refer customers to specialist services and ensure coordinated support for best outcomes.

• Maintain accurate records manage workload effectively adhere to GDPR and legal procedures and ensure respectful confidential and responsive service delivery.

What we are looking for;

• Good standard of Education equivalent to 5 GCSEs

• Experience of working with customers with Mental Health and vulnerabilities

• Experience of successful working with External agencies

• Understanding of Best Practice in Enforcement Compliance and Safeguarding

• Customer focussed and a desire to provide services to a high standard

• Full driving licence and willing to travel across the Northwest

Were committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expect all colleagues to share this commitment. As this job is based in a supported housing project for vulnerable adults an enhanced criminal records background check (free of charge to you) is required. A criminal conviction does not necessarily stop you from working with us. All decisions regarding convictions will be made on a case-by-case basis. Further detail on our commitment to safeguarding young people can be found in our Safeguarding policy attached alongside this vacancys candidate pack.

We offer a range of great benefits including:

• Essential car user allowance to support you with car running costs

• Flexibility on where you work with home working kit provided

• 33 days holiday per year plus bank holidays and a holiday a buy scheme.

• Company pension scheme with up to 10% matched contributions

• Company funded access to a health cash plan where you can claim back costs of everyday health treatments such as optical dental and much more.

• Enhanced sick pay with up to 3 months full pay and 3 months half pay

• Health and Wellbeing Support including an employee assistance programme free counselling mental health first aiders and numerous wellbeing initiatives

• Life assurance subject to being a member of our company pension scheme.

• Learning and development to support you to develop the skills you need to fulfil your role and progress in your career

• Commitment to Equality and Inclusion with employee network groups covering anti-racism LGBTQ disability and long-term health conditions carers and menopause.

MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however we encourage candidates to submit an ammonised CV if they can do so.

MSV are also committed to supporting you to balance work and life including with any caring or parental responsibilities you might have and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.

For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. you wish to discuss the roles informally please contact Stephanie Williams Head of Customer Voice and Community Wellbeing on.

Interview dates are to be confirmed interviews will be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore we strongly recommend candidates to apply early.

Were passionate about inclusion and wed love to hear from people from diverse backgrounds for this role.

If you are not sure whether you meet our requirements for this role but want to apply. Go ahead. We will decide whether or not you are what we are looking for.

We own and manage almost 9000 homes across Greater Manchester Lancashire and West Yorkshire and pride ourselves on being a housing association that retains our original values and missions and continues to deliver a range of housing solutions to the most vulnerable in MSV our main priority has and always will be to deliver and build on the services we provide as a social values embrace equality and inclusion and are genuinely focussed on people. We want better life chances for our people we work with customers to strengthen our business and we want to see fewer homeless people and people in poverty.