CLIENT DIRECTOR TO WORKSHOP!
CLIENT DIRECTOR TO WORKSHOP!
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Job Description
WorkShop offers you an exciting job in an international and dynamic organization where there is a short time gap from idea to action. Would you like to join us
We at Workshop are now looking for a new Client Director! As a Client Director at Workshop you will lead strategic client partnerships across the Nordics and EMEA acting as the main point of contact for key accounts and overseeing cross-functional delivery teams. Youll drive growth ensure high client satisfaction and lead negotiations with senior stakeholders including procurement. Your role blends commercial ownership operational oversight and people leadership with a strong focus on long-term business development.
Key Responsibilities:
- Client & Commercial Leadership: Manage client relationships across multiple business units own contract negotiations and drive profitable growth
- Operational Oversight: Ensure smooth execution of field marketing programs across Nordic & EMEA with a strong focus on delivery quality and client KPIs
- Team Leadership: Take full personnel responsibility providing clear direction coaching and support to foster engagement development and high performance. Lead with clarity and empathy to build a strong motivated team culture aligned with business goals
- Performance Management: Track and analyze key account metrics ensuring service excellence stakeholder alignment and financial accountability
- Business Development: Identify and secure new business opportunities within existing and new accounts
Key Performance Indicators (KPIs):
- Client satisfaction (NPS CSS stakeholder feedback)
- Contract compliance and SLA achievement
- Team performance engagement and retention
- Delivery quality and campaign execution metrics
- Account growth and commercial profitability
Qualifications:
- 5 years of senior account or client management experience within Field Marketing and Retail Agency
- Strong background in managing large teams and complex cross-market programs
- Proven commercial acumen with experience in high-value negotiations
- Excellent communication and stakeholder management skills at all levels
- Fluent in speaking and written English and Swedish (other Nordic languages are a plus)
- Relevant degree in business marketing or communications
- Experience from consumer electronics sports goods is meritorious
- Proficient in AI prompt design and optimization (e.g. ChatGPT Gemini Claude) is meritorious
Join us to drive impactful client work build strong partnerships and lead a high-performing team across the Nordics. We look forward to hearing from you!
Placement: Stockholm HQ NextGenRetailHub (Hybrid)
Start: As soon as possible or according to agreement
Working hours: Full time
Selection and interview process is ongoing; therefore please apply as soon as possible. We dont accept applications by mail apply therefore via add. Last application day is.
We are WorkShop: the Consumer Experience Agency a leading retail agency in the Nordics dedicated to creating and delivering innovative customer experience for the worlds biggest brands. We do that by offering a complete portfolio of services including data & insights concept field marketing and much more so that we can be a partner to our clients in every step. Join one of our teams around the globe and explore your potential through unique projects pop-ups store concepts or our brand ambassador programs!
Learn more about our company at WorkShop and follow us on Facebook LinkedIn and Instagram!
Employment Type
Full Time
