OPERATIONS MANAGER
OPERATIONS MANAGER
Posted on :
04-07-2025
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1 Vacancy
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Job Description
Job Title: Operation Manager
Company Overview:
Platinum Hotels is a leading name in the hospitality sector in India dedicated to providing remarkable service and an exceptional experience to our guests. Our mission is to redefine hospitality through innovation quality and a guest-centric approach. At Platinum Hotels we value teamwork integrity and continuous improvement striving to create a culture that fosters engagement and excellence in every aspect of our operations. We are currently seeking an experienced Operation Manager who will play a crucial role in ensuring our operational efficiency and delivering the highest standards of service.
Role Responsibilities:
- Oversee daily operations and manage staff across departments.
- Develop and implement operational policies and procedures.
- Monitor operational performance and suggest improvements.
- Manage budgeting forecasting and financial planning.
- Ensure compliance with safety and health regulations.
- Foster a positive work environment for a diverse team.
- Develop and monitor key performance indicators (KPIs).
- Optimize resource allocation and efficiency.
- Address customer complaints and ensure satisfaction.
- Build relationships with vendors and suppliers.
- Lead staff training and development initiatives.
- Conduct regular performance assessments and feedback sessions.
- Implement effective inventory management strategies.
- Coordinate with other departments for collaboration.
- Stay updated on industry trends and best practices.
Qualifications:
- Bachelor s degree in Business Administration or related field.
- 5 years of operational management experience preferably in hospitality.
- Strong leadership and team management skills.
- Proficiency in budgeting and financial analysis.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to work in a fast-paced environment.
- Knowledge of industry regulations and compliance.
- Experience with performance management systems.
- Familiarity with Customer Relationship Management (CRM) tools.
- Strategic mindset with a focus on growth.
- Detail-oriented with strong organizational skills.
- Willingness to work flexible hours including weekends.
- Ability to handle multiple tasks simultaneously.
- Strong negotiation and conflict resolution skills.
- Passion for excellent customer service.
operational planning,communication skills,analytical skills,conflict resolution,organizational skills,project management,strategic thinking,budget management,leadership skills,performance analysis,inventory management,operational policies,team management,financial analysis,problem-solving
Employment Type
Full Time
Key Skills
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