Technical Support Executive
Technical Support Executive
Posted on :
04-07-2025
Employer Active
1 Vacancy
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Job Description
- Provide technical support for Windows operating systems specifically Windows 10 and 11 including installation configuration and troubleshooting.
- Utilize remote desktop support tools to assist users effectively and resolve technical issues promptly.
- Collaborate with team members to diagnose and troubleshoot hardware and software problems.
- Assist with the management of Active Directory and Group Policy including user account management and policy enforcement.
- Demonstrate basic networking knowledge by resolving connectivity issues related to TCP/IP DNS and DHCP.
- Document support processes and maintain accurate records of customer interactions and technical issues.
- Continuously improve technical knowledge and skills through ongoing training and development.
Requirements
- Strong knowledge of Windows operating systems (Windows 10/11) including installation configuration and troubleshooting.
- Experience with remote desktop support tools to provide efficient and effective user support.
- Basic knowledge of Active Directory and Group Policy management for user account and permission control.
- Understanding of networking concepts such as TCP/IP DNS and DHCP to troubleshoot connectivity issues.
- Proven experience in technical support or a related field.
- Excellent troubleshooting abilities and a strong attention to detail.
- Strong communication and interpersonal skills with the ability to explain technical concepts to non-technical users.
- A positive attitude and a customer-oriented mindset.
Hardware Sales, B2B Sales, Field Sales, Client Acquisition, Lead Generation, Cold Calling
Education
Any
Employment Type
Full Time
Key Skills
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