Call Center Agent
Call Center Agent
Posted on :
04-07-2025
Employer Active
1 Vacancy
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Jobs by Experience
2years
Hourly Salary
$ 2 - 20
Vacancy
1 Vacancy
Posted on :
04-07-2025
Job Description
This is a remote position.
Position Description: Responsible for professionally and courteously serving customers by handling all inboundtelephone calls pertaining to Individual and Business related tax compliance delinquency andgeneral information requests. To succeed in this position candidates should have a bias fordoing the right thing and serving others with a positive attitude. This position includes the following:Answering incoming phone calls in a fast paced environmentResolving Tier 1 level issuesReviewing taxpayer accountsVerifying gathering and simultaneously updating key informationEducating taxpayers of online resources and current tax policiesSubmitting requests for payment arrangementsDocumenting actions taken into multiple systemsParticipating in all team engagement activitiesMeeting performance expectations Skills Required:Strong ability to multitaskBasic use of Microsoft Word Excel and Google WorkspaceBasic math skills are required - addition subtraction multiplication and well both in writing and verballyGreat interpersonal skillsRetain knowledge easilyCreative in problem solvingGoal orientedOrganized Skills Preferred:Spanish-speaking Experience Required:Previous two positions should each be at least one consecutive year in a fast-paced call centers in industries such as finance/banking insurancetelecommunications (not technical support) Experience Preferred:Experience with participating in process improvement activities basic math skills history of working in banking. Education Required:High school diploma or equivalent Education Preferred:Associates Degree or higher Additional Information:This position has the possibility of future permanent employment for agents that are able tosuccessfully perform the duties of the position demonstrate dependability and candidates must abide by the required pre-employment checks including state andfederal criminal background check fingerprinting and Arizona tax filing records check for theprevious 5 must live in the Greater Phoenix Metro area and be able to attend 1st dayorientation in have the ability to work a flexible schedule as dictated by business needs withinour operating hours 7:45am to 5:15pm Monday through is an intensive 3 weeks from 8:30am to is critical as learning and applying knowledge is continuous for this remote positionHardwired internet access with sufficient bandwidth to handle applications required forthe job using a 5G router please bring this on day 1 so the IT department can prepare it towork with issued stint work history will likely not make it to the center history should not be switchboard operation/dispatch transferring must have the ability to transport equipment from office to home (microdesktop 2 monitors keyboard mouse headset) - not public transportation. 100% Remote - Candidates MUST be located within 1 hour of Phoenix or Tucson. Candidates MUST have 1 year of recent call center experience. Interviews will be remote. First day of work will be onsite for orientation but will be remote after this. Estimated to last 6 months but can be extended past this date.Position Description: Responsible for professionally and courteously serving customers by handling all inboundtelephone calls pertaining to Individual and Business related tax compliance, delinquency andgeneral information requests. To succeed in this position candidates should have a bias fordoing the right thing and serving others with a positive attitude. This position includes the following:Answering incoming phone calls in a fast paced environmentResolving Tier 1 level issuesReviewing taxpayer accountsVerifying, gathering and simultaneously updating key informationEducating taxpayers of online resources and current tax policiesSubmitting requests for payment arrangementsDocumenting actions taken into multiple systemsParticipating in all team engagement activitiesMeeting performance expectations Skills Required:Strong ability to multitaskBasic use of Microsoft Word, Excel and Google WorkspaceBasic math skills are required - addition, subtraction, multiplication and well both in writing and verballyGreat interpersonal skillsRetain knowledge easilyCreative in problem solvingGoal orientedOrganized Skills Preferred:Spanish-speaking Experience Required:Previous two positions should each be at least one consecutive year in a fast-paced call centers in industries such as finance/banking, insurance,telecommunications (not technical support) Experience Preferred:Experience with participating in process improvement activities, basic math skills, history of working in banking. Education Required:High school diploma or equivalent Education Preferred:Associates Degree or higher Additional Information:This position has the possibility of future permanent employment for agents that are able tosuccessfully perform the duties of the position, demonstrate dependability and candidates must abide by the required pre-employment checks including state andfederal criminal background check, fingerprinting, and Arizona tax filing records check for theprevious 5 must live in the Greater Phoenix Metro area and be able to attend 1st dayorientation in have the ability to work a flexible schedule as dictated by business needs withinour operating hours 7:45am to 5:15pm, Monday through is an intensive 3 weeks from 8:30am to is critical as learning and applying knowledge is continuous for this remote positionHardwired internet access with sufficient bandwidth to handle applications required forthe job using a 5G router, please bring this on day 1 so the IT department can prepare it towork with issued stint work history will likely not make it to the center history should not be switchboard operation/dispatch, transferring must have the ability to transport equipment from office to home (microdesktop, 2 monitors, keyboard, mouse, headset) - not public transportation. 100% Remote - Candidates MUST be located within 1 hour of Phoenix or Tucson. Candidates MUST have 1 year of recent call center experience. Interviews will be remote. First day of work will be onsite for orientation but will be remote after this. Estimated to last 6 months but can be extended past this date.
Education
High School Diploma
Employment Type
Full Time
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