General Manager - Luxury Hospitality
General Manager - Luxury Hospitality
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Job Description
Our client is a high-end lake-view destination that blends luxury hospitality with nature offering guests a bespoke experience rooted in comfort privacy and service excellence. The property combines the charm of an exclusive lodge with the operational standards of a world-class boutique villa.
ROLE OVERVIEW
We are seeking a seasoned and strategic General Manager to oversee daily operations and long-term estate development. This role requires a hands-on high-integrity leader with strong operational finesse project management skills and a proven track record in luxury hospitality. The GM will be responsible for curating outstanding guest experiences managing multidisciplinary teams ensuring operational efficiency and spearheading property improvement initiatives.
KEY RESPONSIBILITIES
Property & Operations Oversight
Lead day-to-day operations across all departments: F&B housekeeping front office maintenance and guest services.
Maintain high standards of luxury privacy and guest satisfaction.
Implement preventive maintenance plans and ensure all facilities are functional well-maintained and guest-ready.
Ensure compliance with all hygiene health safety and environmental policies.
Guest Experience Management
Personally hosts VIP and return guests creating memorable relationship-driven experiences.
Lead the team in anticipating guest needs and exceeding expectations through service personalization and discretion.
Manage arrival briefings guest check-ins and check-outs to ensure seamless experiences.
Oversee guest feedback collection and continuous service refinement.
Financial & Administrative Management
Prepare and manage budgets ensuring cost controls and alignment with profitability targets.
Oversee procurement and accurate inventory control of consumables beverages maintenance supplies and d cor.
Ensure proper billing expense reporting and financial documentation.
Project & Estate Development
Oversee all ongoing and future development projects including upgrades landscaping structural improvements and sustainability initiatives.
Coordinate with contractors consultants and designers to ensure timely and quality execution of estate works.
Provide strategic guidance on property growth expansion or new concepts.
Team Leadership & HR Oversight
Recruit train and mentor a high-performing hospitality team aligned to standards.
Ensure departmental accountability uniform standards grooming and code of conduct are consistently enforced.
Lead internal trainings and encourage cross-functional collaboration.
Brand Sales & Stakeholder Engagement
Work with owners and marketing consultants to uphold and evolve the brand.
Support in positioning the estate as a premier getaway for luxury travelers private bookings and small events.
Engage with local tourism partners vendors and luxury travel agents.
Requirements
QUALIFICATIONS
Degree or Postgraduate Diploma in Hospitality Business Administration or Estate Management.
10 years in hospitality with at least 5 years in a General Manager or multi-property role in a luxury setting.
Proficiency in hotel/estate systems and project coordination tools.
Fluent in English; other languages are an added advantage.
IDEAL CANDIDATE PROFILE
Senior leadership experience in managing boutique hotels high-end lodges or private luxury properties.
Operationally hands-on with deep understanding of hospitality SOPs and a refined service ethos.
Financially savvy with strong experience in budgeting procurement and cost control.
A warm present host and team mentor; excellent at managing people across departments and cultures.
Strategic thinker with a track record of leading property improvement or expansion projects.
Knowledge of eco-conscious practices and sustainable hospitality operations is a plus.
Diploma /Degree in Hotel Management 3+ years experience in an equivalent role with a rated Hotel Exceptional listening and communication skills. A polite, engaging personality. Commitment to customer satisfaction and service excellence.
Education
Degree/diploma in Hotel Management
Employment Type
Full Time
