This is a remote position.
Schedule:
- Mondays to Fridays 8:00 am to 5:00 pm Westlake Village CA USA Pacific time
Responsibilities:
- Customer Interaction: Answer and manage incoming calls emails and chat inquiries in a courteous and professional manner.
- Scheduling and Calendar Management: Schedule appointments manage calendars and coordinate meetings for clients and team members.
- Information Management: Provide accurate information about products services and company policies to customers and clients.
- Message Taking: Record and relay messages accurately and promptly to the appropriate team members.
- Problem Solving: Address client and customer concerns resolving issues or escalating them as necessary.
- Administrative Support: Perform basic administrative tasks such as data entry file organization and documentation.
- CRM Updates: Maintain and update customer information in the Customer Relationship Management (CRM) system.
- Multitasking: Manage multiple communication channels and prioritize tasks effectively.
Requirements
Excellent phone and written communication skills
Experience with CRM systems
Customer service experience
Must be fluent in both English and Spanish
Preferably within the same region who can accommodate 8:00-5:00 hours.
Benefits
Independent Contractor Perks:
- HMO coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
Please note that since this is a permanent work-from-home position and an Independent Contractor arrangement the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates and the rate depends on your performance in the application process.
ZR24766JOB
Excellent phone and written communication skills Experience with CRM systems Customer service experience Must be fluent in both English and Spanish Preferably within the same region who can accommodate 8:00-5:00 hours.