drjobs Customer Service Specialist العربية

Customer Service Specialist

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1 Vacancy
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Job Location drjobs

Al Khobar - Saudi Arabia

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

We are seeking a dedicated Customer Service Specialist to join our team. The ideal candidate will be responsible for providing exceptional service to our customers resolving inquiries and ensuring a positive experience.

Requirements

Key Responsibilities

  • Respond to customer inquiries via phone email or chat in a timely manner.
  • Assist customers with product information order status and troubleshooting issues.
  • Maintain detailed records of customer interactions and transactions.
  • Collaborate with other departments to resolve complex issues and improve customer satisfaction.
  • Identify opportunities for process improvement and provide feedback to management.
  • Handle customer complaints with empathy and professionalism.
  • Stay updated on product knowledge and company policies.

Qualifications

  • High school diploma or equivalent; associate or bachelor s degree preferred.
  • Previous experience in customer service or a related field.
  • Strong communication and interpersonal skills.
  • Proficient in using customer service software and Microsoft Office Suite.
  • Ability to work in a fast-paced environment and manage multiple tasks.
  • Excellent problem-solving skills and attention to detail.


Employment Type

Full Time

Company Industry

About Company

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