Service Delivery Manager, Auckland
Service Delivery Manager, Auckland
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110000 - 110000
1 Vacancy
Job Description
OSF Digital is a leading digital transformation specialist and trusted Salesforce partner for over a decade. We excel in B2B B2C and multi-cloud solutions recently celebrating our 20th anniversary.
- Recognition in Fast Companys best workplaces for innovators.
- Salesforce 2024 Partner Innovation Awards for Multi-Cloud Digital Transformation.
- Named 2022/3 a Great Place to Work Certified Organisation in ASEAN and ANZ
The Service Delivery Manager (SDM) is a pivotal figure within OSF Digital and is focused on providing excellent service to their clients. The SDM acts as the bridge between clients and OSF Digital s managed service and project service teams ensuring that all services are delivered smoothly efficiently and in line with agreed standards.
Requirements
Summary of Competencies & Skill Set:
- Stakeholder Management Team Leadership
- Service Delivery managed services general IT industry experience excellent communications skills.
- Overseeing the delivery of services to ensure they meet organizational standards and client expectations.
- Managing agreed Service Level Agreements (SLAs).
- Monitoring service delivery team performance and identifying areas for improvement.
- Collecting and acting on client feedback to maintain a level of client satisfaction.
- Ensuring any service-related incidents are remediated quickly and efficiently.
- Providing regular performance reports and insights to client stakeholders and internal OSF Digital stakeholders.
- Driving continuous improvement in service delivery and technical processes and workflows.
- Identify and facilitate the definition of new workstreams for the client growing the OSF footprint within the clients environment.
- Triaging incidents and requests to ensure the clients environment is safe secure and fit for purpose.
- Responsible for the financial administrative tasks of the agreements under their control.
Key Skills and Qualifications:
- Strong communication skills for managing relationships and clarifying expectations.
- Problem-solving abilities to address and resolve issues as they arise.
- Leadership skills to motivate and guide service delivery teams.
- Analytical thinking to interpret data and make informed decisions.
- Experience in service management project management account management or other related fields
Benefits
As a Salesforce Platinum Partner we offer cutting-edge projects with a global impact. Gain expertise in diverse cloud platforms including AI and make a significant difference to clients.
- Deliver top-quality outcomes for renowned brands
- Join a diverse team of 2500 professionals around the world
- Foster teamwork and long-term customer relationships
Summary of Competencies & Skill Set: Stakeholder Management Team Leadership Service Delivery, managed services, general IT industry experience, excellent communications skills. Core Responsibilities: Overseeing the delivery of services to ensure they meet organizational standards and client expectations. Managing agreed Service Level Agreements (SLAs). Monitoring service delivery team performance and identifying areas for improvement. Collecting and acting on client feedback to maintain a level of client satisfaction. Ensuring any service-related incidents are remediated quickly and efficiently. Providing regular performance reports and insights to client stakeholders and internal OSF Digital stakeholders. Driving continuous improvement in service delivery and technical processes and workflows. Identify and facilitate the definition of new workstreams for the client, growing the OSF footprint within the client's environment. Triaging incidents and requests to ensure the clients environment is safe, secure and fit for purpose. Responsible for the financial administrative tasks of the agreements under their control. Key Skills and Qualifications: Strong communication skills for managing relationships and clarifying expectations. Problem-solving abilities to address and resolve issues as they arise. Leadership skills to motivate and guide service delivery teams. Analytical thinking to interpret data and make informed decisions. Experience in service management, project management, account management or other related fields
Employment Type
Full Time
