Technical Delivery Manager
Technical Delivery Manager
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Job Description
Sr. Technical Delivery Manager
3 Openings
Location: 4 days on site (downtown Seattle)
Initially: 12 months
**MUST LIVE IN THE SEATTLE AREA***
Top Skills Details
Top Skills Details
1. Release Management experience for platforms with high user base (millions)
2. Testing and release management in an agile environment (need Confluence and Jira)
3. Experience managing service layer (APIs) for highly scaled digital products delivery and release into AWS/Azure environments
Description
The Senior Technical Delivery Manager role contributes to success by managing and facilitating the product release process and execution across the Digital Platform Engineering (DPE) organization.
The successful candidate is someone who enjoys bringing definition to complex technology projects and are skilled at navigating ambiguous new frontiers. This candidate has a technical background and attention to detail enable them to identify risks drive development with predictability and challenge assumptions. Relationships and teamwork are important to how the candidate inspires and leads the teams to deliver their best work.
Team: The TDM team brings cohesiveness and standardization across the CRT org (Customer Retail Tech) by focusing on supporting the feature releases of critical platforms to production environments. Our team works side-by-side with engineering teams and product teams enabling us to have a unique perspective and break down team silos to increase communication and visibility. We work closely with teams to continuously improve developer experience and service resilience to enable faster release and delivery with higher quality and confidence. We understand one size doesntt fit all. By embedding ourselves within the teams we can provide the necessary support while remain flexible to their needs.
Key Responsibilities
Lead the overall release delivery process manage release activities and dependencies across products and teams
Manage overall release schedule and coordinate with cross functional groups on cross team dependencies and release readiness activities
Drive release status updates and provide clarity to all stakeholders including the team on progress towards the agreed milestones
Measure release effectiveness leveraging data trends and metrics to improve the overall customer experience
Support various tech initiative delivery by driving implementation planning support testing and go-to market planning and execution
Coordinate project activities across associated project teams; track progress against established plans report results with project stakeholders
Develop project communications including creation of status reports and summaries tracking escalations and resolutions of issues coordinating stakeholder meetings and updates and updating project and program plans
Manage project timelines clearly setting expectations and realigning expectations internally as priorities change
Release Management
Support all team release activities including reviewing release readiness creating Change Requests scheduling and communicating release status
Identify mitigate and communicate impacts/risks to the release schedule
Enforce the defined product scope/MVP and delivery priorities
Manage release calendar and monitor external team release activities promotion activities change freezes to reduce the risk of customer or system impact
Technical Initiative Delivery
Support large-scale cross-functional technical programs by driving last-mile activities including implementation planning testing coordination dress rehearsal and go-live
Provide program support such as timeline management resource allocation and budget planning as needed
Streamline communication on project status issues and dependencies across CRT
Manage end-to-end delivery for non-capital technical enhancements and optimizations
Evaluate project outcomes and conduct post-mortem analyses to identify lessons learned and areas for improvement in future projects
Process Improvement and Optimization
Identifies Inefficiencies using data driven approaches such as value stream mapping & DORA metrics for workflow and process area improvements.
Conduct regular meetings and workshops such as Team Op Reviews to foster a culture of continuous improvement and to promote iterative process improvement by encouraging fast feedback loops.
Implement best practice scalable process improvements to enhance productivity quality and predictability in software delivery. Encourages the adoption of agile lean or other methodologies to streamline development
Employment Type
Full-time
