Operations Manager
Operations Manager
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Job Description
Demonstrated expertise in performance and quality management with a focus on continuous improvement.
The Operations Manager provides the strategic leadership necessary to drive successful business operations. Under direction of senior management with wide latitude for initiative and judgment performs administrative work encompassing a multitude of assignments having critical impact on the direction and operations of the career office. This individual will be responsible for creating a work environment conducive to staff success and ensuring that the highest quality service is delivered to the residents in our communities.
Results-driven mindset with a strong commitment to achieving organizational goals.
Monitor and evaluate the effectiveness of operational processes and make data-driven improvements.
Strong problem-solving skills with the ability to identify challenges and implement effective solutions.
Ensure high levels of customer satisfaction through efficient delivery service.
Proficient in data interpretation and analysis to support informed decision-making and operational enhancements.
Analyze workflows and identify areas for process improvement.
Advanced proficiency in Microsoft Office Suite; adept at learning and utilizing employment-related software web platforms virtual
communication tools Power Bi and social media.
Proven ability to lead diverse teams effectively both in-person and in virtual environments.
Skilled in working collaboratively with customers and staff; flexible congenial and adaptable in dynamic settings.
Excellent oral and written communication skills; experienced in public speaking and presenting to diverse audiences.
Creative and flexible in leveraging resources to meet evolving customer needs.
Highly self-motivated and customer service-oriented with a proactive approach to responsibilities.
Knowledgeable in conflict resolution strategies applicable in both remote and in-person work environments.
Track key performance indicators (KPIs) and operational metrics.
Foster a positive inclusive and high-performance work culture.
Supervise mentor and support department managers and team leaders.
Conduct audits and implement corrective actions as needed.
Qualifications :
Bachelors degree and a minimum of two years relevant experience in the workplace or
Substitute 2 years of management experience for each year of college or
Five years of experience at Workforce Solutions at least some of that in a supervisory role
Strong leadership and team management abilities.
Excellent analytical and problem-solving skills.
Proficiency in data analysis and performance metrics.
Strong communication and interpersonal skills.
Ability to manage multiple projects and priorities.
Understanding compliance safety and regulatory standards.
Experience with process improvement methodologies (e.g. Lean Kaizen).
Ability to work flexible hours.
Lean Six Sigma Certified a plus.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team Equus puts the industrys best practices to work by focusing on the development design and delivery of demand-driven workforce solutions.
When you join Equus you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.
At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color gender age pregnancy sexual orientation gender identity ancestry religion national origin veteran status physical or mental disability or reprisal or any other characteristic protected under state federal or local law.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
