Customer Success Manager

As a Customer Success Manager at Daxko you will build and maintain strong relationships with customers ensuring they achieve their desired outcomes through effective utilization of Daxkos products and services. You will play a proactive role in driving customer satisfaction customer retention and customer growth by monitoring customer health providing consultative service and identifying opportunities for success. The ideal candidate is a strategic customer-focused professional who excels at delivering exceptional customer experiences identifying growth opportunities and solving challenges with a consultative mindset. 

At Daxko we are dedicated to empowering our customers through innovative products and services. As a key member of our team youll have a direct impact on customer success satisfaction retention and continued growth. 

You will also:

• Serve as the trusted advisor for assigned customers building strong relationships and acting as their primary contact for all product-related needs. 
• Proactively conduct regular check-ins to assess satisfaction address concerns and provide ongoing service. 
• Understand customer pain points goals and business objectives to ensure alignment with Daxkos products and services. 
• Monitor customer engagement and address potential challenges before they escalate offering timely solutions. 
• Conduct product training sessions share best practices and provide guidance to optimize product usage and drive adoption. 
• Identify and manage subscription renewals while exploring opportunities to upsell additional features or services to increase customer value. 
• Track and analyze customer health metrics such as churn rate Net Promoter Score (NPS) and product adoption to measure success and areas for improvement. 
• Partner with Sales Service and Product teams to communicate customer feedback resolve escalations and contribute to product development. 
• Provide regular reports on customer health satisfaction and success metrics to inform internal stakeholders and strategic initiatives. 
• Identify opportunities for customers to expand or upgrade their services aligning recommendations to their goals for maximum impact. 

Qualifications :

What You Bring

• A passion for helping others succeed and a customer-first mindset.
• Strong communication and interpersonal skills - youre someone who builds trust quickly and communicates with clarity and empathy.
• A strategic consultative approach - you think several steps ahead and connect the dots to find win-win solutions.
• Confidence in interpreting data and trends to guide decisions and improve outcomes.
• A knack for organization - you juggle multiple priorities without dropping the ball.
• Technical acumen and the ability to quickly learn and support complex software solutions.

Required Qualifications:

• Bachelors degree in Business Communications Marketing or a related fieldor equivalent experience.
• 4 years of experience in a customer-facing role such as Customer Success Account Management or Professional Services.
• Experience with one or more of our platforms: ReClique Core Daxko Operations Spectrum Club Automation Zen Planner or Motionsoft.
• Familiarity with CRM and customer success tools like Salesforce Gainsight or similar platforms.

Preferred Qualifications:

• Previous experience in the fitness wellness or SaaS space.
• Knowledge of customer success strategies including retention customer health and risk mitigation.

Additional Information :

The pay range for this role is $46000 - $105000 per year. Where you fall within the pay range is based on how you demonstrate the attributes and competencies required for the role. We mostly reserve the upper half of our compensation bands for internal growth. In addition to base salary we offer a comprehensive benefits package performance-based incentives and opportunities for growth.

#LI-Hybrid

Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense including thought and perspective age ability nationality ethnicity orientation and gender. The skills perspectives ideas and experiences of all of our team members contribute to the vitality and success of our purpose and values.

We truly care for our team members and this is reflected through our offices and benefits and great perks. These perks are only for our full-time team members. Some of our favorites include:

  Flexible paid time off 
Affordable health dental and vision insurance options
  Monthly fitness reimbursement
  401(k) matching
  New-Parent Paid Leave
  Casual work environments
  Remote work

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Yes

Employment Type :

Full-time