Collections Specialist - AMER Customer

About Nintex:

At Nintex we are transforming the way people work everywhere.

As the global standard for process intelligence and automation were trusted by over 10000 public and private sector organizations across 90 countries. Our customers from industry giants like Amazon Coca-Cola and Microsoft rely on the Nintex Platform to accelerate their digital transformation journeys by managing automating and optimizing business processes quickly and efficiently. We improve their lives through the technology we build.

We are committed to fostering a workplace that supports amazing people in doing theirvery best work every day. Collaboration is constant our workplace is fun the environment is fast-paced and we value our peoples curiosity ideas and enthusiasm. Driven by passion and accountability we take initiative measure progress and deliver results. Our culture fosters innovation and problem-solving fueled by curiosity and a commitment to thinking big. Together we move with agility prioritize customer needs and build unity through empathy leaving a positive impact wherever we go.

About the role:

Were seeking ahigh-energy curious and results-oriented Accounts Receivable Collector to join our growing team. In this role youll manage customer collections across our North American (AMER) sales region working to resolve overdue accounts and ensure timely payments.

Your day-to-day will include contacting customers investigating payment issues resolving disputes and maintaining accurate documentation. Youll collaborate with internal teamsincluding Sales Revenue Operations Finance and Accountingto deliver a world-class customer experience and improve AR performance. This is a highly visible role with the opportunity to make a real impact across the organization.

Your contribution will be:

• Debtor Outreach: Contact customers with overdue invoices via phone email and written correspondence.
• Investigate Issues: Understand root causes of late payments and work with partners to develop solutions.
• Support Reconciliation: Collaborate with the AR Coordinator team to ensure accurate payment application and resolve discrepancies.
• Reporting: Provide regular updates on the status of outstanding accounts and collection progress.
• Documentation: Maintain detailed documentation of all communications and actions taken on each account.
• Customer Service: Respond to partner inquiries resolve billing issues and build positive relationships.
• Compliance: Follow the AR Playbook and adhere to company policies and procedures related to collections.
• Cross-functional Collaboration: Work closely with Sales Finance and Revenue Operations to resolve issues and improve processes.

To be successful we think you need:

• 2 years of experience in accounts receivable or commercial collections
• Strong verbal and written communication skills for customer interactions
• Analytical mindset to spot payment trends and investigate issues
• Problem-solving skills to handle billing discrepancies and disputes
• High attention to detail and organizational accuracy
• Proficiency in Microsoft Office especially Excel; experience with NetSuite Salesforce or customer billing portals is a plus

Whats in it for you

Nintex has a hybrid working model enabling us to build culture learn and grow together. We intentionally connect and collaborate while emphasizing flexibility with a blend of at-home and in-office work. This role is a hybrid role in our local Nintex office.

While our offerings differ from country to country we offer our entire global workforcean array of exciting perks and benefits including

• Global Gratitude and Recharge Days
• Flexible paid time off policy
• Employee wellness programs and counseling resources
• Meaningful peer recognition and awards
• Paid parental leave
• Invention/patenting assistance
• Community impact paid volunteer time and opportunities
• Intercultural learning and celebration
• Multiple tools through which to learn and grow and an incredible global community

View more about our benefits here:

Nintex participates in E-Verify for work authorization. We are an Equal Employment Opportunity Organization.