Service Desk Operator (French & English)
Service Desk Operator (French & English)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
What does it feel like to be a Service Desk Operator in Netcompany
As a Service Desk Operator you will:
- Manage Incidents: Log categorize prioritize diagnose resolve escalate and close incidents while maintaining ownership and communication.
- Provide Technical Expertise: Possess a strong understanding of Windows environments common desktop software hardware automated software distribution telephony video conferencing and mobile devices (iPhone iPad Microsoft Surface Pro).
- Manage Logging & Escalation Cases: Accurately log all incidents and requests categorize and prioritize them appropriately and escalate issues beyond their scope.
- Communicate with Professionalism: Ensure timely updates maintain a professional attitude and provide clear communication to customers throughout the resolution process.
- Support Coverage: May be required to provide after-hours and on-call support as needed.
- Provide Onsite & IMACD Support: Intervene at user locations and perform Install Move Add Change and Decommission (IMACD) tasks.
Qualifications :
What would make you a fit for the role:
- Experience with MS Office Suite and with Microsoft OS (Windows 7 and 10);
- English & French: C1 level at last;
- Knowledge of mobile devices and mobile phone services; ticketing and CMDB tools;
- Understanding of networking and networking protocols;
- Flexible and stress resilient with ability to work in a co-operative way;
- Experience in troubleshooting PCs/Laptops/Tablets VPN etc.;
- Customer and Service focus with attention to detail together with problem solving skills;
- Spoken and written interpersonal communication and presentation skills;
Additional Information :
Being a part of the Netcompany team you will be provided with:
- The opportunity to work in a modern environment.
- A competitive compensation & benefits package
- Hospitalization plan
- Meal and commuting allowance
- Well-being activities (on premises)
- Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business ad-hoc trainings)
- A personalized development plan for targeted career growth
If you are looking forward to be part of a diverse environment and have the opportunity to work alongside well-experienced professionals on challenging large-scale projects that directly impact millions of citizens around the globe then this is the place to be!
Are you ready to shape the future technological landscape in Europe
#LI-CF
Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.
We ensure equal opportunities treatment and consideration to all candidates. Discrimination based on sex racial or ethnic origin religion or belief disability age sexual orientation or marital status physical or mental disability or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture we respect human rights and focus on creating a positive workplace where all employees are valued and where diversity and inclusion are a vital part of our everyday working experience.
In the following link you may find our CV Submission privacy notice: Work :
No
Employment Type :
Full-time
Employment Type
Full-time
