Branch Technology Specialist
Branch Technology Specialist
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Job Description
Job Summary
Job Description
What is the opportunity
The RBC Dominion Securities Branch located in downtown Vancouver (Thurlow) is looking for a Branch Technology Specialist to join their team!
The Branch Technology Specialist (BTS) works closely with the branch management team and the branch advisor teams to support technology related needs. These support needs will likely include break/fix issues with technology or applications installation or replacement of hardware or applications coordination of training and support for application rollouts and more. As a key resource for the branch the BTS should build relationships with the branch users head office partners branch management and the community of BTSs from across the country.
What will you do
- Provide technology and hardware support to branch staff ensure hardware in the branch (monitors desktops/laptops phones printers etc.) are kept in working condition and replaced when necessary.
- System Access: Manage & coordinate system access requests (new change remove) new employee onboarding complete yearly control and application risk audit attestations.
- Support branch users with set up of VPN/Citrix/BYOD Mobility.
- Identify computer hardware software and telecommunication malfunctions and take action to resolve issues.
- Identify any issues that are not technology related and engage the appropriate team.
- Responsible for branch technology initiatives including coordinating rollout training schedules promoting training sessions and national/regional training calls hardware refresh etc.
- Liaise with back office to investigate application and technical support issues provide timely updates to users following up until resolved escalate when necessary. Support branch users with contacting the Helpdesk for issues open tickets follow up and possible escalation.
- Reporting support including review daily and various compliance-related operational reports and projects for errors and/or issues and investigate/escalate accordingly. Support branch management team with various administrative tasks as needed
- Provide project leads in Business Initiatives with feedback on break/fix issues and data integrity issues.
- Proactive communication with branch staff to assess and support including walking around to speak with branch staff in person. Participate in monthly technology conference calls and quarterly operation/admin meetings sharing ideas and providing feedback.
- Periodic ad-hoc training to existing users on basic applications assist branch users with scheduling training appointments for virtual training.
What do you need to succeed
Must-have
- Exceptional attention to detail and mature/positive attitude
- Professionalism and ability to manage highly confidential information
- Excellent people skills ability to manage different personalities
- Exceptional written and verbal communication skills
- Ability to prioritize daily tasks multi-task and deal with a variety of personalities (internal & external)
- Ability to quickly shift priorities and deliver results
- A strong interest and understanding of IT
Nice-to-have
- Knowledge of RBC Dominion Securities systems and procedures an asset
Whats in it for you
We thrive on the challenge to be our best progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other reaching our potential making a difference to our communities and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits competitive compensation commissions and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic collaborative progressive and high-performing team
- A world-class training program in financial services
The expected salary range for the above position is $45000 - 60000 depending on factors including but not limited to the candidates experience skills registration status; market conditions; and business needs.
RBCs compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting engaging and retaining talent that:
- Drives RBCs high-performance culture
- Enables collective achievement of our strategic goals
- Generates sustainable shareholder returns and above market shareholder value
Job Skills
Critical Thinking Data Administration Detail-Oriented Groupware Administration Insurance Policies Insurance Regulatory Law Office Tools System Applications Teamwork Web-based Facilities and ToolsAdditional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best effectively collaborate drive innovation and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect belonging and opportunity for all.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
