Feedback and Improvement Advisor
Feedback and Improvement Advisor
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 90000 - 100000
1 Vacancy
Job Description
At Endeavour Foundation we believe in making possibilities a reality for people with intellectual disability. As one of Australias leading NDIS providers we are committed to delivering high-quality person-centred services. We are now seeking a dedicatedFeedback and Improvement Advisorto help us strengthen our feedback and complaints management framework and drive continuous improvement across the organisation.
About the Role
As theFeedback and Improvement Advisor you will oversee the organisations feedback and complaints management framework. You will identify systemic issues and use data insights to drive service improvements. This role is key to enhancing client experience supporting compliance and embedding a culture of learning and accountability.
You will maintain oversight of complaints and feedback engage with other areas of the organisation to improve processes and analyse data to identify trends and opportunities. While this role does not manage or respond to individual complaints it plays a critical part in ensuring quality governance and continuous improvement. You will work autonomously managing a full workload with limited oversight and collaborate across teams to deliver strategic outcomes.
Key Responsibilities
- Lead the implementation and governance of the feedback and complaints management framework
- Provide advice and quality assurance on complaint responses across the organisation
- Analyse feedback and complaints data to identify trends risks and improvement opportunities
- Collaborate with teams to implement improvement initiatives based on feedback insights
- Prepare high-quality reports for executive and governance committees
- Deliver training and support to staff on complaints handling and feedback culture
- Ensure data privacy and compliance with regulatory requirements
- Monitor changes in the regulatory environment and adjust frameworks accordingly
What Youll Bring
- Minimum 3 years experience in complaints handling client services or continuous improvement
- Strong analytical skills with the ability to identify trends and root causes
- Excellent communication and stakeholder engagement skills
- Experience in regulated sectors such as disability health or human services
- Ability to manage complex cases and provide clear empathetic responses
- High attention to detail and strong problem-solving capabilities
- Emotional resilience and ability to manage sensitive or confronting information
- Understanding of the NDIS ecosystem and person-centred practice is highly regarded
- Tertiary qualifications in social work psychology public administration or a related field or a relevant Certificate IV/Diploma with equivalent experience
Why Join Us
- Be part of a purpose-driven organisation making a genuine difference in the lives of people with disability
- Access a competitive salary as well as salary packaging benefits that enable you to increase your take-home pay
- Flexible hybrid work options up to 2 days WFH with the rest based at our Cannon Hill Brisbane Head Office
- Grow in a supportive team that values collaboration innovation and inclusion
- Play a key role in strengthening service quality and driving meaningful change through feedback and continuous improvement
You will be required to undertake a Fit2Work National Criminal History Check and hold or be willing to obtain a Blue Card and NDIS Worker Screening Check.
At Endeavour we offer a range of employee benefits including:
- Salary Packaging Benefits! Package up to $15900 of your annual salary tax free
- In addition to your tax-free benefit you can also use up to $2650 of your pre-tax income to pay for entertainment expenses (meals holiday accommodation etc)
- An Employee Assistance Program - a free and confidential counselling service available to all staff and their family members
- Discounts on Corporate Private Health Insurance Plans white goods and appliances
- Discounted family gym memberships through Fitness Passport
- Paid Parental Leave
- Reward and Recognition Program
- Free flu vaccinations
If youre ready to join a team who are passionate culturally strong and drive positive outcomesapply now!We look forward to hearing from you!
Endeavour Foundation encourages applications from people of all ages nationalities abilities and cultures. This includes Aboriginal and Torres Strait Islander peoples CALD (Culturally and Linguistically Diverse) the LGBTQI community and people with disability. We value inclusivity and are committed to adjusting our recruitment process to ensure accessibility and support of an applicants needs.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
