Account Manager

Job Title: Account Manager 

Location: Melbourne or Sydney Australia (Remote/Hybrid)

Are you a results-driven relationship builder with a passion for FinTech and international payments Do you thrive on helping businesses streamline their global payments

We are a rapidly growing cross-border payments company revolutionizing how businesses send and receive money internationally. Our innovative platform and dedicated service empower companies to navigate the complexities of global commerce with ease speed and cost-efficiency.

We are seeking an enthusiastic and experienced Account Manager to join our dynamic team in Melbourne or Sydney. In this pivotal role you will be responsible for nurturing and expanding relationships with our existing client base ensuring their continued success and satisfaction with our payment solutions. Youll be a trusted advisor identifying opportunities to deepen partnerships and contribute directly to our clients growth and our companys expansion.

What youll do:

• Manage a portfolio of existing key accounts building strong long-lasting relationships with decision-makers and key stakeholders.

• Act as the primary point of contact for clients understanding their evolving cross-border payment needs and providing tailored solutions.

• Proactively identify opportunities for upselling and cross-selling additional services and products to existing clients.

• Conduct regular business reviews with clients to assess performance identify areas for improvement and ensure maximum value realization from our platform.

• Collaborate closely with internal teams including Sales Customer Success Product and Customer Support to ensure a seamless client experience.

• Stay up-to-date with industry trends regulatory changes and competitive landscapes in the cross-border payments space.

• Educate clients on new product features market insights and best practices.

• Resolve client inquiries and issues efficiently and effectively maintaining high levels of client satisfaction.

• Contribute to the development of client success strategies and playbooks.

Qualifications :

What youll bring:

• 2 years of experience in an Account Management or similar client-facing role preferably within the FinTech payments or financial services industry.

• A strong understanding of cross-border payments foreign exchange and international banking processes is highly regarded.

• Proven track record of building and maintaining strong client relationships and achieving account growth targets.

• Excellent communication presentation and negotiation skills.

• Ability to understand complex business needs and translate them into effective payment solutions.

• Proactive self-motivated and able to work independently as well as collaboratively within a team.

• Strong problem-solving skills and a customer-centric approach.

• Proficiency in CRM software (e.g. Hubspot) and Gsuite.

Additional Information :

Why join us

• Be part of a fast-growing innovative company at the forefront of the FinTech industry.

• Work with a passionate and supportive team dedicated to making an impact.

• Opportunity for significant career growth and professional development.

• Competitive salary package superannuation and performance-based incentives.

• Flexible working arrangements and a vibrant office culture in Melbourne.

• Access to cutting-edge technology and a chance to shape the future of global payments.

Ready to make a global impact

If you are a driven Account Manager looking for an exciting opportunity to leverage your skills in the dynamic world of cross-border payments we encourage you to apply!

Thank you for your interest in pursuing a career with Finmo!

Were proud to be an inclusive people-first workplace that values people and is committed to providing equal opportunities for all.

Submissions by recruitment agencies will not be accepted unless otherwise authorized by Head of People & Culture.
Kindly note that only shortlisted candidates will be contacted. Thank you once again for your interest in the role.

Remote Work :

No

Employment Type :

Full-time