Patient Service Representative - Helen Hunt Health Center
Patient Service Representative - Helen Hunt Health Center
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Salary Not Disclosed
1 Vacancy
Job Description
Are you a compassionate problem-solver who thrives in fast-paced settings and leads with kindness Do you believe great care begins the moment someone walks through the door If so PCHCs Helen Hunt Health Center is looking for you! Were seeking a Patient Service Representative (PSR) who brings positivity professionalism and a commitment to stellar customer service. As a PSR youll be the first friendly face patients seeand a key part of creating a welcoming respectful experience that reflects our mission to provide care for all. From check-in to coordination with clinical teams your work helps ensure every patient feels seen supported and heard.Ready to make a meaningful impact Apply today!
Whats it like to work at PCHC Find out: Full-time Monday-Friday 9am-5:30pm
Highlights of the position:
- Provides high quality customer service to our patients by demonstrating kindness effective communication advocacy and follow-through.
- Acts as first point of contact for matters pertaining to our patient care and schedule.
- Liaisons between patient and clinical team ensuring communication is clear accurate and timely and ensuring patient feels respected and heard.
- Is a welcoming and helpful presence to patients both in-person and on the phone.
- Completes the registration process for patients at check-in and check-out ensuring patient demographics insurance information and forms are updated and in compliance.
- Responsible for informing patients of any financial responsibility and collecting as appropriate. Understands PSR role as it relates to the revenue cycle process.
- Accurately schedules appointments following protocol and guidelines provided.
- Is educated on processes for records referrals billing insurance and our sliding fee application. Answers patient inquiries of all types to streamline the process for patients and reduce workloads of clinical teams.
- Collaborates with administrative and clinical teams to identify ways to improve patient experience.
Join PCHCs nationally recognized non-profit organization:
- Federally Qualified Health Center offering integrated Medical Home Model
- Collegial professional atmosphere with informed leadership
- Competitive compensation and generous benefits
- PCHC provides comprehensive patient-centered care with integrated services including Psychiatry & Mental Health Dental Family Medicine Pediatrics Pharmacy Geriatrics Laboratory Services Physical Therapy and more!
Education and Experience:
- High school diploma or equivalent preferred
- Completion of Medical Terminology course preferred
- Two years of experience in medical office setting preferred
- Strong customer service skills
Curious or interested to learn more Apply today! You can request a full copy of the detailed job description by emailing .
All qualified applicants will receive consideration for employment without regard to race color religion sex national origin or any other characteristic protected by law.
#LI-Onsite
Required Experience:
Unclear Seniority
Employment Type
Full-Time
