Client Service Officer (12 Month Contract)
Client Service Officer (12 Month Contract)
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Job Description
Job Summary
Job Description
What is the opportunity
Act as the first point of contact for Global Transaction Banking clients (domestic and global financial institutions) this position is responsible for providing exceptional client services with a strong emphasis on maintaining high quality standards. The role is responsible for delivering best-in class service & support by adapting a Client First approach to servicing clients when responding to client inquiries via all communication channels - incoming telephone and email inquiries. All responsibilities will be carried out in accordance with Code of Conduct and RBC Values.
***This is a 12-month fixed term contract opportunity***
What will you do
Ensures a consistently superior customer service experience focusing on doing what is best for GTB clients and RBC - making it Simpler Faster Better
Process new account openings and closures new product set-ups and maintenance requests.
Provide support to Analysts/Associates/Relationship Managers on administrative functions and maintenance requests from clients and Relationship Managers.
Takes full accountability for quality and accuracy of day-to-day job responsibilities tasks and activities ensuring a balanced focus on client experience efficiency effectiveness and operational risk and compliance..
Proactively escalates any issues/concerns as required and provide alternatives and/or solutions as appropriate.
Develop thorough knowledge and understanding of GTB products and systems/applications.
Promote a spirit of teamwork that will provide high valued support to clients and Analysts/Associates/Relationship Managers.
Manage individual service queue promptly ensuring cases are actioned within SLA.
What you need to succeed
1-3 years of relevant experience
A post-secondary degree or diploma in a related field (e.g. business finance economics)
Excellent written and verbal interpersonal skills with the ability to communicate information in a clear and concise manner.
The ability to work effectively with key stakeholders
Excellent Microsoft Office Skills
Attention to detail great organizational skills ability to multitask and good time management are critical
Strong organizational and time management skills.
Problem solving /Analytical thinking.
Diplomacy and tact to deal with staff and all levels of internal and external clients.
Whats in it for you
We thrive on the challenge to be our best progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other reaching our potential making a difference to our communities and achieving success that is mutual.
Leaders who support your development through coaching and managing opportunities
Work in a dynamic collaborative progressive and high-performing team
Opportunities to do challenging work
Flexible work/life balance options
Job Skills
Conflict Management Customer Interactions Customer Service Customer Service Administration Customer Service Management Inbound Logistics Oral Communications Problem Management Product Services Telephone-Based Customer ServicingAdditional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best effectively collaborate drive innovation and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect belonging and opportunity for all.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
